Reliance Home Comfort

Rating: 4.5 out of 5

Reliance Home Comfort reviews (13631)

  • Review from Maha Abdawi
    Rating: 5 out of 5
    Review left on 9 Nov 2022

    Furnace maintenance

    Tony from Reliance came to do maintenance on my furnace as part of their maintenance plan that I pay for monthly, and was incredible to deal with. Very clean, courteous, knowledgeable, and provided me with options while making me feel zero pressure. Extremely happy with my experience. Thanks Tony.

    Answer from pro:

    Thank you for the kind review and for choosing Reliance Home Comfort! -Jessica

    Reply created 14 Nov 2022
  • Review from Miguel Jamal
    Rating: 5 out of 5
    Review left on 7 Nov 2022

    Watwr Heating Issues

    There was a gentleman by the name of Nimesh who came to fix our issues. He arrived a few mins before his scheduled appointment and immediately diagnosed the problem. He was extremely polite and very efficient. Once the issue was resolved, he stuck around to make sure everything was working properly, the temperature was set correctly and the thermostats were synchronized. Overall I was very happy and satisfied with the service provided - thank you!

    Answer from pro:

    Thank you for the great review and for taking the time to share your experience with us. We appreciate you choosing Reliance Home Comfort! -Jessica

    Reply created 14 Nov 2022
  • Review from Irene
    Rating: 5 out of 5
    Review left on 6 Nov 2022

    Water Heater replacement

    There was some water leaking from the bottom of my water heater and I called Reliance customer service for assistance. John was the technician who came over to assist. After checking, he recommended the installation of a new water heater. This was done within the same day and all within 2 hours or so. I'm very happy with the services provided by John - he was punctual, efficient, thorough in his job, and professional. Really appreciated the quality of his work. Will definitely recommend John and Reliance to friends and family. Keep up the good work and professionalism!

    Answer from pro:

    Thank you for choosing Reliance for your water heater Irene! We really appreciate you taking the time to share your experience with us.- Gemma

    Reply created 7 Nov 2022
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 5 Nov 2022

    Furnace A/C system

    We had a very positive experience with Kristen. She was on time and answered all of our questions. She definitely knows her job. She was patient and treated my dad (a senior) with respect and was not pushy. This is a huge deal for me, as he was not treated this way by another company. She kept me in the loop as to how the pre install inspection went, as I couldn't be there. It's the little things that matter, being pleasant and considerate goes along way! She made this stressful time ( previous bad experience with this same issue) much easier. Kristen is awesome to deal with! Thank you Kristen! If the rating was out of five stars .. she would definitely get 5! Karen /Edward
  • Review from Customer of Reliance Home Comfort
    Rating: 0 out of 5
    Review left on 4 Nov 2022

    Misleading sales people, horrible contracts

    We fell for the sales pitch on a rental furnace and AC. They sold us a unit that was way oversized for our townhouse. They promised free air filters and never delivered. Always showed up with the wrong size. You could never get them to come to do the annual inspections. They put a lean on your home. So if you ever go to refinance it's a huge pain. We bought out of the contract and it was a huge expense to get out. They really make it expensive to opt out. Horrible experience with this company. NEVER AGAIN!

    Answer from pro:

    Thank you for your feedback. If there is anything I can assist you with please email me with your account details to gwillson@reliancecomfort.com - Gemma

    Reply created 7 Nov 2022
  • Review from BOB STUART
    Rating: 5 out of 5
    Review left on 4 Nov 2022

    New furnace

    The service is unique to Reliance ,all the staff involved with this new furnace are fantastic friendly and willing to answer any questions when installing and after showing you how everything works. They are very professional in there workmanship, neat and tidy (no garbage left behind) and I would recommend them to anyone!
  • Review from Customer of Reliance Home Comfort
    Rating: 5 out of 5
    Review left on 3 Nov 2022

    No heat

    Excellent service to my furnace. First Rias diagnosed my furnace and ordered a part. Neil then came and installed new part but it still didnt work, so he ordered another part. He came back and installed that part and my heat is back on.
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 3 Nov 2022

    Furnace maintenance

    Brent did my maintenance today and dud a great job. Very satisfied with the service
  • Review from HomeOwner
    Rating: 0 out of 5
    Review left on 2 Nov 2022

    furnace and airconditioner

    Came and went quickly but DIDNT FINISH THE JOB. I had to have someone else come in to fix the wiring for air conditioner.. but they have yet to respond to my many calls and emails regarding the furnace which they didnt finish plumbing to the outside of the house. THAT THIS WAS GOING TO BE AMAZING BUT I CANT SAY THAT NOW. 6 month and nothing yet.

    Answer from pro:

    I’m sorry to hear about your disappointment Rhonda. Please email me with your account details at gwillson@reliancecomfort.com and I will be happy to follow up on your experience. - Gemma

    Reply created 7 Nov 2022
  • Review from HomeStars user from Fort Erie
    Rating: 5 out of 5
    Review left on 1 Nov 2022

    Repair or Replace Faucets or Pipes

    Very happy with service. Showed up on time, completed quickly and cleanup was done in excellent manner.

    Answer from pro:

    Thank you for the kind review, we appreciate you taking the time to share your experience with us. Thank you for choosing Reliance Home Comfort! -Jessica

    Reply created 3 Nov 2022
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