Reliance Home Comfort reviews (13631)

I called reliance for service on my water heater and within 3 hours Brian team member 2315 was at my door.Brian was courteous,pleasant and very informative on what he was doing. Thanks Brian .

We had to replace our furnace on an emergency basis and this was arranged for the next day. The installers (Wil &Alex) did a fabulous job including one day installation, cleanup and solid instruction on use of the new Air Conditioner and new Furnace and the thermostat controls. They made sure that the site was totally clean and operation upon completion. Elcelent job - well done - totally satisfied

The first call centre agent I spoke to telling her I had no hot water asked me to verify all my information then told me that "its not coming up" and "the system isn't letting me in, call back in 2 hours." I asked if she could at least make an appointment for me which she tersely answered " I just told you, the system won't let me in, I can't." I called back an hour later and another agent said their systems were down but she set up a service appointment for next day...no problem. Tyler, the technician came next day. He was polite, professional and seemed to be knowledgeable. I explained to him that I had recently painted my basement floor. He discovered that the curing of the paint caused the sensor to go off thus preventing the water heater from working. He reset the sensor and explained reasons for another issue I was having--running out of hot water 3/4 into filling my whirlpool tub. He explained some options and suggested I look into a tankless water heater. I called the service center and set up an appt. to have an assessment done on my house to see if this type of water heater is possible in my home tomorrow afternoon. The male agent who set the appointment up for me was polite and explained everything clearly. I will review again following assessment.

Chris Bell phoned me up that he would arrive in 30 minutes. This as for service for my rental hot water tank. He was very knowledgeable and explained what he was doing. Thanks for the great service.

We wanted to upgrade our existing chimney vented water heater to a power vented unit, so we can continue with a bathroom renovation where the chimney space is needed. I just would like to thank again Joe Petitti, employee #2316 who did the installation for us as he took extra care of the install in our home as we are very fussy people. I was very impressed how Joe placed drop sheets on the floors all the way down to the work area before he began any work, so I knew then I wouldn't have to worry about his cleanliness. I found Joe to be very persistent to do a good job as he spent a little extra time to position the unit and plumb everything straight. We were quite pleased with the workmanship

Our furnace was running almost continuously and giving little heat, so we called Reliance because of our Comfort Protection Plan. A service tech was sent to our door in 15 minutes! He advised us of an unsafe condition, shut off the gas, and arranged for a comfort advisor to visit us within a few hours. We ordered a new furnace from him and he left us with temporary electric heaters while we waited a few days for installation. Today Dan and Andrew installed a new furnace and removed the old one. They were professional and friendly, explaining what they were doing and taking care to keep our house clean. We were impressed by Dan's communication skills as he explained features of the new furnace , gave us maintenance tips, and demonstrated how to navigate the menus of our new thermostat while he programmed it for us. We couldn't be happier with our service from Reliance.

I'm happy with RCW1065 and his work regarding the installation of my new rental water tank which replaced one that was owned. He relocated the tank as the first one was not in a user friendly area of my laundry room, the venting pipe had to be brought up to code and he added an extension to the venting pipe outside as it was too close to my furnace exhaust. He was friendly, courteous and cleaned up afterwards. I only have one issue, a ceiling tile that wasn't put back, since I had surgery and wearing a sling I wasn't able to put it back into place, had that been done I would have given a 5 star rating. RCW1065 is the second installer that came to my house as the first one seemed to have a lot of issues about installing my water heater and whatever his name is (I forgot) he gets a 0 and I hope not to see him again should I ever need service with my new unit.

I had no hot water and was expecting house guests the next day. I called for service and was given the next 4hr slot - after 3hrs was advised it needed to be rebooked due to last customer's problems. Next morning Thirushanth and Stephen arrived, knew the issue, had the replacement parts, the job was completed within 30 minutes. They checked if I had any questions, cleaned up the area and left. That is all I could have expected - thank you!

Greg Donaldson was the tech who did the job and her was great! He was friendly, efficient and informative. He was very professional, and even brought dog treats to endear himself to our dog. A pleasure to deal with.

Extremely happy with the Furnace and the Humidifier installed this week. I did not have a particularly good experience with In line furnace humidifier in the past but this one from Reliance does actually keep the home humidified as per my needs. Furnace works well, Install was quick and pleasant. Dave Masters from Reliance was well informed/patient and helped me choose the right products/solutions with good follow up. I chose Reliance for my new Furnace needs as I have found their customer service to be actually helpful and friendly in the past.