Reliance Home Comfort reviews (13631)

Chris, Dan, and Aryn made the experience of installing the furnace a pleasure. They were polite, efficient, while installing furnace and after. They took the time to explain everything to me.

larry was very helpful and efficient during the maintenance visit, every person should be like him, hope he comes back next year for update. he went beyond his job. ty

Our sales person Glen, was professional and courteous. He took the time to explain the product, financing and other alternatives. He also took the time to check in with us while everything was being installed. I would highly recommend him and Reliance

I am very sorry to inform I had very bad experience with Reliance Home comfort. Sales Contract signed on June 10, 2015 for the installation of Goodman Central Air Conditioning unit. It is written in contract following equipment will be installed. GSX16 18_ _ , CAUF Coil and Thermostat 505. Model # of AC written incorrect First of all capacity of the unit was not informed by the Home comfort Advisor during his two visit. This is the basic information it should provided to Purchaser. Model Number was written incorrect in Sales Contract. The day of installation June 13, 2015 CAUF Coil was not provided and some other company coil brought in to install without my knowledge. Accidentally I checked the model of coil and found incorrect. I showed to them then they realize they brought wrong coil. Home comfort Advisor informed me coil will be installed in any other day and allow them to complete rest of work. Outside wiring looks very ugly. Technician did the wiring without asking me how I want wiring to be done. When I asked him he said I should tell him before. I was expecting he should ask me. It was told by Home comfort Advisor that technician will take permission before proceed to next step. Thanks for Air Conditioning Unit Cover. It is written in Sales Contract Thermostat 505 will be provided but thermostat not provided. Home comfort Advisor informed me that technician will come on Wednesday June 17, 2015 to install CAUF Coil and finish rest of installation. Home comfort Advisor informed me on Tuesday that technicians are busy and they are not able to come on Wednesday. He informed technician will come on Saturday June 20, 2015 between 1:00-3:00 pm. Technician arrived on time 1:00 pm. He brought the right coil CAUF Coil. During the installation of coil he realized he don’t have other accessories to connect coil to copper coil. When technician brought the CAUF Coil he didn’t know what other part he needs to connect two coils. He pulled out the CAUF coil from furnace and took it back. It is week now from June 13 to June 20 installation not yet completed. After all of this happened I am very disappointed with the company. I choose Reliance Home Comfort from several other companies because of its good reputation and name of company. At the back of Sales Contract Reliance Home Comfort claimed 1) Comfort Guarantee, 2) $500 No Frustration Guarantee and 3)100% Money back Guarantee. Reliance Home Comfort FAILS to comply all the claims. I don’t need Air Conditioning Unit any more. I want me Money Back. Uninstall the unit and take it back. I gave enough time to install the Air Condition unit. As of today July 03, 2015 issue still unresolved. Home reliance comfort staff contacted but didn't do any follow up. I didn't get the answer of the following questions as yet. 1. The day of installation June 13, 2015 CAUF Coil was not provided and some other company coil brought in to install without my knowledge. Accidentally I checked the model of coil and found incorrect. It is clearly written in Sales invoice CAUF Coil will be installed. 2. It is written in Sales Contract Thermostat 505 will be provided but thermostat not provided. 3. June 20, 2015 Technician came 1:00 pm. He brought the right coil CAUF Coil. During the installation of coil he realized he don’t have other accessories to connect coil to copper coil. When technician brought the CAUF Coil he didn’t know what other part he needs to connect two coils. He pulled out the CAUF coil from furnace and took it back.

MATT G. #1353 was Amazing. This tech was so end to end in his troubleshooting that he made our day. I would work with him again without a doubt. He took his time to troubleshoot every part of my AC Compressor and my Furnace as to why we had so much Ice built up. Once he figured out that the previous owners had the vents closed, we figured out why the unit would freeze up. Amazing work, Matt! Thanks again for making our summer!

When the air conditioning failed during a very warm evening, we called Reliance home comfort. They were able to set up an appointment for the following afternoon, which was much quicker than expected. Chris B #0907 arrived and was soon explaining the problem with the unit and how it could be fixed, Chris had the part required and very quickly got the unit running again. Chris was a pleasure to have on site, i can not fault his friendly manner or workmanship. I would happy recommend him and Reliance to others.

The Duct Cleaning Specialists were knowledgeable and friendly from the initial booking call to the serviceman who was punctual and cleaned up after himself.He took the time to give me lots of helpful information.

I would like thank Chris, Dan and Aryn who came to my home to replace my furnace they were on time very polite explain everything to me and when they finished they clean up everything. I would recommend Reliance to everyone.

At the beginning of the summer season, there was a very warm day and we turned on the Air conditioning, but the house did not cool down. We immediately called Reliance home comfort, as we had their service protection plan. They were able to set up an appointment for the following morning between 7am-11am. As a customer I never want to hear a window of timing, but Dave B. #2077 called the house at 6:45am and said he would be at the house at 7:00am and sure enough the door bell rang on time. Dave was very professional and was able to walk me though his findings as he assessed the problem. He was able to answer all my questions as he worked away. It was found that the condenser in my AC unit needed to be replaced. Normally a $1500 repair, but with my protection plan it did not cost me a penny!! PERFECT, as we were going on vacation 2 days later, and a bill of that size would have put a real damper on the holidays! Dave, was able to find new parts and have it replaced before 1:00pm. I was very impressed with the whole package but Dave's knowledge, efficient work and patience to take the time to answer my "novice" questions really made it an excellent experience. Thanks Dave! -Eric

Joe was punctual, seemed knowledgeable and gave me some helpful tips to maintain furnace and air conditioning unit. Throughout the process, he answered all my questions and addressed my concerns.