Reliance Home Comfort reviews (13631)

Many thanks to Bryan M. #3705 did a great job and made me feel better about the equipment. 5 stars for this tech for sure! He arrived quickly took time to explain things, fixed the problem and gave me good advice. Thanks Bryan!

My heater broke on a day with -30 degree temperatures. Reliance came out immediately and arranged for a new furnace to be installed the next day. They provided us with space heaters until we got our new furnace. Dean was very informative on the products and helped make sure all of our wants and needs were met.

During our current cold snap Feb./15, our furnace broke down. Reliance Team Member Richard Schaadt (BEB 999) appeared within the promised timeframe, very quickly identified the problem, and after going out to obtain a new motor, completed the installation within a short time. Richard was very knowledgeable and competent, and if in the foreseeable future we have to look at purchasing a new furnace, we would definitely like to request Richard to do the installation. We have the System Protection Plan which paid fully for this repair. Thank you, Richard and Reliance Home Comfort!

I want to praise Matt Brant, Nick G, and Amir Marandi for all their hard work on one of the coldest days of the year. They have been very professional and really friendly. It was a pleasure to have them install my furnace with such care

Tank burst - water poured out onto the basement floor. Yikes!! Mike (#1827) was there same afternoon. Great job - clean, quick replacement and removal of old tank. He explained everything and even helped clean up!

From the first meeting with Murray(sales rep) until the installation of my new furnace a few days later I have nothing but praise for the professional treatment I recieved, the two installers Mark and John were courteous quick and efficient new exactly what they had to do . Thank you guys for a remakable experience.

My hot water tank was acting up, but Reliance came to the rescue and fixed it super quick!! My Trusted Advisor #1618 (Dave) was there exactly when he said he would be, was friendly, super polite and very knowledgeable! He quickly diagnosed the problem and had my tank running the best it ever has! Thanks Dave and Reliance! Keep up the good work!

Water tank should have been replaced 2years ago when I complained of stinky water. Big difference doing dishes now and showering in clean water. Didn't realize that my dishes were not being rinsed properly. now my hair and dishes a sqeeky clean. Shame on you for not listening to me to save a buck. Even this time, four deferent service people had to come before you did anything regarding my complaint of luke warm water. Shame on you. Thanks to John C. for being persistent on my behalf that I needed a new tank. I rent. Service and followups were good and on time.

Fantastic customer service by Philip Sirek. He knew exactly what was wrong, had the correct part, and fixed it in less than 5 minutes. All with a smile. No one can ask for better service thatn that. Thank you Philip. The charge is covered by monthly payments to Reliance Home Comfort.

Philip Sirek was definitely a "Trusted Advisor". Philip took time to explain what he'd determined to be the root cause of my hot water issue and promptly returned the following day with the correct parts to remedy it. He performed a comparison of the worn part to that of the new part, so that I could visualize what he was referring to. It's important to me when my questions (technical or otherwise) are answered, both professionally and with confidence.