Ashton Plumbing, Heating & Air Conditioning reviews (130)

Turns out Ashton has many plumbers and heating technicians around the city on call, was able to get someone named Jason out to our home pretty quickly. Turns out something in the toilet valve needed an small adjustment. Jason did it free of charge because it only took him 15mins. Can't thank you enough!

My old Airco furnace decided to stop working over the weekend. Had Mo from Ashton give us a free estimate for a new heat pump that qualified for rebates very quickly. Very professional and prompt. Installation is tomorrow, will update the review once installed.

I had a clogged drain and called Ashton. Brent from the office called me and had a plumber out to my home within the hour. The pricing was very reasonable, with no surprises, and the quality of service was top-notch. Cleaned up the work area after the job was done. Thanks

Wanted a heat pump installed and this team was amazing! Everyone showed up on time, from the first visit by Arde to the four-day job led by Abhi with great support from Dominic. Abhi and Dominic took time to protect my house from dirt and dust, they worked quickly, took care to clean up and ensured the entire system (cold climate compressor with four units) was working well. The electricians were also thorough and efficient. After the big job, the team cleaned up the work site and Abhi ensured I fully understood how to operate the system. Abhi was extremely good-natured and generous with his time when I had questions. High praise all 'round!

It was Jan 12th... - 16 in Burnaby... My furnace was sounding loud and didn't want it to die in the middle of our deep freeze weather. I called Ashton.. explained what I needed. It happened a technician was in my area. He was here in 15 mins. Gave my furnace the once over and said everything was fine. Tested the house for carbon monoxide and all was good. He was done in 20 mins and there was no charge for the inspection. He was polite and friendl, I am so over the top happy. I will always use Ashton and recommend to my friends and family.

Keegan diagnosed the cause of our cool radiant heating and improved the heat exchanger. Thanks to Keegan, we now have a warm house for XMAS.

This HVAC companys service was beyond appalling. They initially scheduled an appointment for Monday morning despite my clear urgency due to an impending inspection the following day. Despite my explicit request for same-day service, they disregarded my needs entirely and failed to show up in the morning as promised. I was left in a lurch, having to call them in the morning to inquire about their absence. Shockingly, their response was nonchalant and indifferent, showing no concern for missing the appointment. Their solution? A casual reschedule for the afternoon, completely disregarding the fact that I had taken time off work for their morning visit. Their lack of apology or acknowledgment of their mistake was truly frustrating. Upon rescheduling for the afternoon, I sacrificed the latter half of my workday to wait for their technicians. However, they failed to provide any updates or arrive at the promised time. It took me reaching out to them once more, only to be informed that they wouldnt be coming at all that day. This flagrant lack of responsibility and disregard for their commitments not only disrupted my plans but ultimately sabotaged my impending inspection. Despite their colossal error and the significant inconvenience caused, the company failed to show any remorse or even offer a simple apology. My experience with this company has been nothing short of a nightmare. Their unprofessional behavior, blatant disregard for customer needs, and utter lack of accountability make them utterly unreliable. I strongly advise against placing any trust in such an incompetent and careless HVAC service provider.

A wonderful experience with this co. Dan was very professional and on time.He is very knowledgeable and will give good advise regarding the issue at hand.Will use his services again when needed.

We had a 3-ton Mitsubishi heat pump system installed in January (2023) and I would not recommend Ashton. The outside unit was not secured and the work was done without permits. I gave Ashton the benefit of the doubt and over two months to remedy this, yet they still have not scheduled all of the required permit inspections. Ashton did not level the ground before installing the unit and as a result the unit was not secure, leaning and quite tippy. This posed a hazard to children that could easily knock over the 260 lb unit onto themselves or others. It took nearly two months to get them to come back to fix the issue and we had to get a manager involved so they would respond. Ashton charged us fees for permits and told us that all permits had been applied for, however we learned that this was not true. After our sales person told me permit all the inspections were scheduled I called the City and they had no record of Ashton applying for anything. I have had to call the City numerous times myself to understand which permits are required and educate Ashton on the requirements. Despite all of this Ashton still has not scheduled the electrical inspection even though the unit was installed over 11 weeks ago. The City told me permits should have been pulled before the work was started and we should not be running the appliance without permits. Each week Aston provides a different excuse as to why they have not scheduled the inspection yet (staff doesn't know the process, staff has COVID, staff has a family emergency, etc.). At this point I don't have much faith that Ashton is capable of completing this job. If you do end up hiring Ashton, I would not recommend agreeing to pay them in full until after permits are obtained and the work has been completed to your satisfaction.