Ashton Plumbing, Heating & Air Conditioning reviews (130)

Johnny and Tyler did our yearly tune up and cleaning. They were very courteous, professional and answered our questions well.

The project to replace our ducted gas furnace with a heat pump seemed to be one bungle after another. The major issues were: Poor communications with the customer Poor internal communications at Ashton Poor attention to detail (checking that what they were doing was correct). Poor project management On the postitive side, their installers were friendly and competent. Ashton was also very good at quickly presenting an invoice. We ordered the heat pump with the salesperson/project manager setting the expectation of a 5 week delivery. It was more like 7 months to initial install and nine months to final completion. They required a rather large 50% deposit. The project manager left on stress leave shortly after we ordered and no one else was put on our job and we were not informed. When trying to get information on when we would get delivery from the manufacturer one person said the would contact the manufacturer and get back to us but didn't, another simply refused to contact anyone. Eventually we got another project manager, but even then it was a 20% chance that they would return a phone call or email and we had no idea when our unit would be installed. We got an install date after about 7 months. They suggested a date, but we were away then so we agreed on a different date. They showed up on their suggested date anyway. Someone was staying at our house and they let them in to do the install. We were not in a place we could be contacted. When we got home we found that instead of routing the refrigerant through a short route to the inside blower unit as previously agreed they wrapped it halfway around the outside of the house to where the old furnace vent was located. Unsightly and probably not the greatest for refrigerant efficiency. They also installed a 1" filter instead of the agreed 4". They offered an electrostatic 1" filter to make up for the mistake. We needed a callback as they had not completed the covering of the refrigerant line. The project manager likely never talked to the installers about the job. Then we had the post retrofit energy audit required for rebates. The heat pump wasn't the same as on the quote and didn't qualify for any rebates. They didn't argue when we asked for a replacement, which was appreciated. We made an appointment for getting a replacement heat pump for after we returned from being away. They were no show for the appointment. When we called they said they had no record of the appointment, so we made another. No show again. This time they said they didn't have the equipment yet. Finally it got installed about nine months after ordering. When initially presented with final invoice at the time of the first install we noted that that there was information missing on the invoice that was required for the rebates. Why they would not do that from the outset is baffling. Surely they know the requirements. They added the info, but the AHRI number was incorrect. After several attempts they finally got the right AHRI number. When the unit was installed, it was a different model and they forgot to update the model number and AHRI number. They corrected again but then also changed the indoor unit model number to an incorrect one. At least 8 final invoices to finally get one with the correct information. Our house is old and not terribly well insulated, although we have done what we can without opening up the walls to put in insulation. In the cold weather the heat pump struggles to keep up, so it is probably a little undersized for our situation. Update a couple of months after the review was first posted: After seeing the review Ashton contacted us, apologized and asked if there was anything they could do to make us change how we felt about them. That was appreciated and since the heat pump had trouble keeping up in the cold weather I asked if there was anything they could do. They said they would send someone to take a look. They did, and he recommended an electric heat strip be installed in the inside unit. He said he would let our project manager know and that they would get back to us. That was over a month ago. A couple of emails failed to get any response. So, sadly, no change in our opinion of them.

We live in Richmond and Keegan did our boiler servicing this year. His skill and customer service were outstanding. Looking forward to having him back next year. Patrick and Sherri McAndless

A wonderful quick response from Ashton this morning when we called in to report our furnace didn't start up. Jerome found the problem, replaced the part and by noon we were up and running again. Excellent friendly and helpful service.

From the start, this company has been poor at returning calls- they started an installation of an HVAC system and when they ran into a snag, left us hanging for over 10 days, not showing up, no communication. In August -Sept we we spent many hours trying to manage, get a response. Finally it was installed. Now we come to find that the brand new 20k system has a problem- one of the heating zones isnt working. This being the coldest snap of the season, it likely was never working (was it tested?) While we cancelled the call out due to the dangerous driving conditions on Nov 29; we specifically asked for someone to come the next day. Once again, no show the following day, and no communication. When one spends that kind of money and has a No problem warranty, it is not only a huge disappointment but terrible business practice. This is the second time weve experienced this poor service in just 3 months, with a brand new system.

We just had Keagan come out to perform our annual Furnace Servicing. This is the 3rd year we've had Ashton Service Group come out for our servicing and once again I was very impressed with Keagan. As a whole, the team are professional and knowledgeable. Each time they come out, I learn something new about furnace function, maintenance or recommended changes to our system. It has certainly been a different experience with Ashton Service Group. Keagan was pleasant and professional, gave me a report on the condition of our furnace, and gave me lots of time to ask questions. I never felt like the appointment was rushed or inconvenient, which has been the case with other furnace service companies in the past. I'll be calling Ashton Service Group for my furnace servicing in the future!

Had a plumbing issue, Ashton sent its technician, a gentleman named Keegan, very professional and know his job very well, fix the pipe clog, replace the defected pipes and connections and now it is working very well in last 10 days, very happy with service and level of professionalism provided by Ashton and also Keegan. thanks for your service. as I am with Aston Plan service, I didn't pay a dime for this work, and very happy to be registered in their monthly service plan.

The drain tile in my house collapsed in the middle of the floor under the basement. All the floors needed replacing and the drain tile needed to be dug up and replaced. Fortunately for me I got Jason from Ashton and he was amazing! He came over, diagnosed the problem right away and game me a quote there and then. They came in fixed, the problem in the time they said and I paid the amount they quoted me! They were super transparent with everything, efficient, polite, hard working and tidy! I would recommend Ashton services to anyone and I couldn’t be happier with them and the work they have done.

I book a visit for a Thursday, was told that someone would come between 11am - 1pm and no one showed up or called. I phoned in and was told that plumber was stuck on an emergency job for the rest of the day, and by Friday a plumber will come sometime between 10am - 12pm. Again, no one showed up or even called to give me an update. I highly doubt this company was winner of "2019's best".

AWESOME job and awesome technician named Moises in doing the replacement of my pipes for our hot water tank. Moises is professional, very good at his job and always showed us what was being done and how it was being done. I have been using Ashton now for a while and have made up my mind in using them from now on as there is no point of looking for someone else as whenever i have used Ashton, the work has been perfectly done. Thank YOU!