AtlasCare

Heating & Air Conditioning
2520 Bristol Cir Oakville ON L6H 5S1
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Cris from Toronto
Cris from Toronto
14 reviews Toronto, ON
6/10

Annual Service

I had a technician in my home for my second annual service with Atlas. Rick was very thorough but I was unsettled by the fact that he pointed out a code breach then told me he would not write me up for it. Later at the end of the service, he in fact did write me up on two tags. I respect that they are doing their job and appreciate them looking out for my safety but I am uncomfortable with the fact he first told me he was not going to write me up. This should have never happened, regardless of whether there is one infraction or more they should always be reported. I felt that this deceptive behavior was unusual for Atlas and am now considering whether to continue my contract with them.

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Company Response

Dear Cris,

Thank you for the valuable feedback, we take these matters very seriously at AtlasCare. We take customer safety very seriously. We will review your case and make sure that our company policy was correctly followed. Thanks again for getting in touch with us, we will contact you shortly.

Phil Hanna
VP Operations.