I signed a contract and paid the deposit to replace a section of my main drain both inside and outside the house. After breaking up the floor inside the sales came by and told me I had to pay extra because now the pipe outside was "too deep" so he pretty much forced me to pay an extra thousand dollar cash or else they won't continue to fix the drain. I had already paid a deposit and they already broke the floor and everything inside so what other options do I have?

I paid the extra in cash as they suggested but afterwards when I called the office there was no record of that extra amount being charged/paid and when I asked further the sales refused to provide me with a receipt for the extra cash that I paid so I highly suspect that he just pocketed the extra cash which I shouldn't have had to pay to begin with.

It's unfortunate that the sales was being unethical and forced you to pay extra halfway into the job as I had high expectation of this company after getting quotes from various places. The job performed was decent but I wouldn't want to deal with the hassle of someone trying to pull tricks halfway into the job for extra money again.

I live in an old house with old plumbing. Brothers has always been able to find the problem and repair it quickly. They take the time to explain and show me the problem and explain options and costs.

Brothers did a great job with our plumbing issue and fixed the problem a few months ago. What we did not expect was to have a large pile of dirt, pipes, sewage, and toilet paper sitting on our front lawn for 2 months after the job was "complete". We have reached out to Brothers 1-2 times per week for 1.5 months and despite promising that somebody will come to clean up and finish the job, nobody has come to clean up. Given the +$6000 price tag, we're extremely disappointed in this company.

A small bottle accidentally fell into the toilet while flushing. Brothers Plumbing told me exactly how much it would cost and they were here within half an hour. The work was done within an hour of me calling - and the price was exactly what they said it would be. Jimmy was courteous and efficient and he followed all COVID-protocols. Highly recommended! Thank you Brothers Plumbing!

Tony and Vitalia were very professional and quick! Their recommended repair took care of our odour issue. Ascertain the breather pipe was in disuse. Cut a portion out of the middle. Cap both ends. Remove drain cover to outside, used to offgas the methane, cement it over. Genius!

Brother plumbing was a pleasure to deal with. I called on Monday morning and they were out the next day first thing. They carefully explained my options, gave me prices and explained how long it would take. They completed the job quickly and we settled up quickly. I was incredibly impressed and will happily use them again and highly recommend.

Jimmy was really terrific. He diagnosed the issue quickly and repaired the problem. Jimmy is knowledgeable and courteous. A very pleasant experience all around. I would highly recommend Jimmy and Brothers Plumbing!

Jimmy from Brothers Plumbing did a great job. He was prompt, courteous, and did excellent work. I will definitely use him again for my future plumbing needs. Thank you :)

I had various jobs that needed to get done, and Jimmy came to my house and was a super friendly guy who even gave a discount when one of the jobs was not as serious as he originally estimated. I highly recommend Brother Plumbing and Jimmy.

I needed to have the outside hose bib shut offs replaced at my 98 year old mother’s house. I live two hours away. Brothers had previously replaced a toilet and sink tap. It was easy to arrange the appointment. They came within two days. Tony called in the morning to coordinate timing with the Personal Care Worker and clarify the work needed. He arrived as planned. Kept me informed of what needed to be done. Did extra work to access the valve in a cupboard. Finished the work as requested. It was great to get it done so quickly before the weather got cold. As a senior, my mother received a discount.