Cosmopolitan Mechanical Services Inc

Heating & Air Conditioning
Toronto ON M6P 1W4
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Write a Review
sonja in Brampton
sonja in Brampton
7 reviews Brampton, ON

New Lennox furnace/AC

Had a new furnace and AC installed back in April as our old ones were getting on 16 years and our AC was giving us some problems. I had a few companies come by to give us a quotation. I felt that this company's rep was very friendly and informative despite the fact that his english was not that great. Mostly only noticeable when I would ask questions. Otherwise he had his sales talk down pact and gave us all the information that we needed. I decided to trust the great reviews which Cosmopolitan had and hire them to do the job. I must say that I was very nervous about hiring the wrong people for such an important installation.
The installation went very smoothly and they began as scheduled at 8am and had everything completed by the afternoon.
We haven't had any issues with the new furnace or AC and we've even noticed a big decrease in our monthly bills. They are about half as much now. I was told this would happen but to be honest I thought it was just a sales pitch.
I should add that I had to contact the company regarding a rebate error. They forgot to send in for an additional 150 Lennox rebate for the particular model of furnace we bought which the rep had promised us. Kevin (I think that was his name) was really fast to respond and apologized. He put the rebate through asap and we received everything else just as promised including the 150 that they initially forgot. I couldn't be happier because I have a great new Lennox furnace and AC that work great and for a very competitive price. I didn't really want to go with any other name other than Lennox and this company is able to offer this product at a fair and reasonable price with top notch service. If we ever need a new AC or furnace again I know who I will call.
I should add one thing that I felt was a negative, the installers left sharp cut triangular pieces of duct metal all around the room where they installed. We were still finding them up until last month and feel they should have done a better job cleaning up after themselves. These pieces were very sharp and I have a young son but luckily nobody was injured by them. If I had known this would happen I would have definetely asked them to make sure to clean up carefully and not leave anything sharp laying around. Just a heads up for anyone else who's getting their furnace installed.

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Company Response

Ms. Sonja, Thank you for choosing Cosmopolitan Mechanical Services for your HVAC needs. We have read your comments about our services and we are greatly appreciate that you took the time to write it. As customer satisfaction is our main priority we shall continue to strive to achieve our commitment.
Best regards
Kevin Rozon