We're happy to hear you had such a great experience.
Thank you for sharing your experience with us. Our technicians worked very hard (as always) during the ice storm and the resulting power outage. We are looking forward to serve you in the future as well.
This review has been removed by the author.
It’s great to hear that you’ve been happy with the service. It the best pat on our shoulder when we see that our customers have taken the time out of their busy schedules to let us know how we did.
Thanks for your feed back. We are glad to have you as our client.
Happy New Year
Management
On behalf of Cozy Comfort Plus, I would like to take this opportunity to thank you for your business and continued support. We highly value our relationship with you and It is our pleasure to serve you. Thank you for your kind words. This is the best pat on the back from a client who we call a member of the Cozy Comfort's family. Happy New Year, Brian Kar
Thank you Veeda for your feedback. We pride ourselves on the work of our technicians. We will definitely let Mory about your excellent comments.
Happy to hear that you are satisfied with our service!
Hello Brian,
Let us start by apologizing for your inconvenience and any perceived wrongdoing. We work very hard to keep our customers satisfied and whereas we normally succeed, it seems like we failed to meet your expectations this time and for that we are very sorry. Now for the sake of clarity, I would like to take a minute to bring a few things to light.
We installed the unit on 25-APR-2012 and the repair was done on 16-MAY-2013; 21 days after the installation date and whether it is 1 year or 20 days after the warranty expiration date, we simply cannot afford to waive the service or labour costs involved in a visit – this is not unusual in our industry or any industry for that matter so I appeal to your better judgement and fairness when you choose to bring up the fact that we did not honour the warranty when you were simply not within the warranty period especially when upon your insistence at the time, we did offer you a 10% discount on the service call charge and you were satisfied with that.
When you called our office, it was also explained to you that if the repair could be done right away, it would be covered within the service call costs but that if there was a need for any additional parts or labour, there would be additional charges to the service call. As it were, it happened that your Air Conditioner needed not one (as you seem to point out) but two electrical components that our technician had to pick up. To reiterate, it was not only a blown contactor but also a capacitor – this is very evident in the work orders issued and as such I fail to see why you chose to leave this fact aside when you wrote the present review.
Stated in the work orders is also the fact that the unit had to be topped up with 1, not 2.5lbs of the R-410A refrigerant. The reason why you chose to state a figure more than twice what was clearly stated is unknown to us. During the service call, a leak test was done (as stated in the invoice) and no leak was found at that time and our technician had no reason to suspect that there was a leak in the system.
In addition, the entire cost of the work at that time totalled $389.96 (HST included) – again, more than just an overestimate of the real values.
If you felt like you were originally overcharged or that there was any wrongdoing, we would have appreciated if you had let us know by calling us at 416-780-9760 or emailing us at info@cozycomfortplus.com , at that point and we would have been more than happy to look at how the situation was handled. Furthermore, if you continued to experience problems with your unit – which is the case, we would have been more than happy to look into that for you and correct anything that was done incorrectly from our previous installation and/or service calls; we have processes in place for repeat issues especially with new customers and I am confident that we would have been able to repair any issues to ensure your complete satisfaction, had we been given the chance.
I am still confident that we can resolve any issues you might have had with us in the past in a reasonable and amicable way – the last thing we would want any of our customers to feel is that they cannot count or rely on us when their equipment is not doing what it is supposed to be doing.
One of our managers will be in touch with you within the next few days and we will attempt once again to resolve any outstanding issues.
Thanks,
Service Department
Cozy Comfort Plus
Cozy Comfort Plus sells, installs and services heating Ventilation, Fireplaces and Air Conditioning and Heat Pump products. Along with all the major manufacturers, Cozy Comfort Plus is authorized by the Carrier, Lennox, Napoleon, Regency, Valor, Mitsubishi, Dimplex, Amantii, Corporations to sell and service all HVAC and Fireplace products. Stretching from the neighborhoods of Oshawa and Whitby to Burlington, Cozy Comfort Plus caters to Toronto(GTA) and Toronto's greater home and business area since 1992.
Residential Heating :
- Furnace Forced air duct
- Boilers
- Fan coils w/elect hydronic coil
- Baseboard
- PTAC, incremental
- Fireplace, Gas, Wood
- Heat Pump
- Ductless Heat Pump
- Fireplaces
- Direct vent Fireplace
- Out door fireplace
Commercial Heating / Cooling Systems:
- Packaged forced air
- V.A.V. w/air terminals
- Unit Heaters
- Tube Heaters
- Radiant
- Portable Radiant
- PTAC incremental
- Fan coil unit
- Portable A/C air-cooled
Cooling:
- Central air/ air conditioning
- Forced air duct
- Fan coils
- High velocity
- Ductless A/C
- Heat Pump (regular air cooled / water cool/ GEO Thermal )
- PTAC Incremental
- Portable
- Window
Accessories:
- Indoor Air Quality
- H.R.V
- E.R.V
- Electronic air cleaner
- Mechanical air cleaner
- Hepa air cleaner
- U.V. lighting
- Humidifiers
- Thermostats
- Dehumidifiers
