Cozy Comfort Plus

Hello Brian,

Let us start by apologizing for your inconvenience and any perceived wrongdoing. We work very hard to keep our customers satisfied and whereas we normally succeed, it seems like we failed to meet your expectations this time and for that we are very sorry. Now for the sake of clarity, I would like to take a minute to bring a few things to light.

We installed the unit on 25-APR-2012 and the repair was done on 16-MAY-2013; 21 days after the installation date and whether it is 1 year or 20 days after the warranty expiration date, we simply cannot afford to waive the service or labour costs involved in a visit – this is not unusual in our industry or any industry for that matter so I appeal to your better judgement and fairness when you choose to bring up the fact that we did not honour the warranty when you were simply not within the warranty period especially when upon your insistence at the time, we did offer you a 10% discount on the service call charge and you were satisfied with that.

When you called our office, it was also explained to you that if the repair could be done right away, it would be covered within the service call costs but that if there was a need for any additional parts or labour, there would be additional charges to the service call. As it were, it happened that your Air Conditioner needed not one (as you seem to point out) but two electrical components that our technician had to pick up. To reiterate, it was not only a blown contactor but also a capacitor – this is very evident in the work orders issued and as such I fail to see why you chose to leave this fact aside when you wrote the present review.

Stated in the work orders is also the fact that the unit had to be topped up with 1, not 2.5lbs of the R-410A refrigerant. The reason why you chose to state a figure more than twice what was clearly stated is unknown to us. During the service call, a leak test was done (as stated in the invoice) and no leak was found at that time and our technician had no reason to suspect that there was a leak in the system.

In addition, the entire cost of the work at that time totalled $389.96 (HST included) – again, more than just an overestimate of the real values.

If you felt like you were originally overcharged or that there was any wrongdoing, we would have appreciated if you had let us know by calling us at 416-780-9760 or emailing us at info@cozycomfortplus.com , at that point and we would have been more than happy to look at how the situation was handled. Furthermore, if you continued to experience problems with your unit – which is the case, we would have been more than happy to look into that for you and correct anything that was done incorrectly from our previous installation and/or service calls; we have processes in place for repeat issues especially with new customers and I am confident that we would have been able to repair any issues to ensure your complete satisfaction, had we been given the chance.

I am still confident that we can resolve any issues you might have had with us in the past in a reasonable and amicable way – the last thing we would want any of our customers to feel is that they cannot count or rely on us when their equipment is not doing what it is supposed to be doing.

One of our managers will be in touch with you within the next few days and we will attempt once again to resolve any outstanding issues.

Thanks,

Service Department

Cozy Comfort Plus

We love to hear from our satisfied customers. Please let us know if we could be of any assistance at any time of the day.

Hello Melanie,

We are very sorry to hear about the problems you have been having with your Air Conditioner and would like to take this time to solve it properly so you will not have to go through intermittent periods of no cooling when you need it most. It is not normal for an A/C to break down 6 times within the first year or so and that is something that concerns us greatly.

We have been looking through our records and cannot find anybody by the name Melanie L who bought a Carrier unit last May. Perhaps the purchase was made under a different name – nevertheless, we are still committed to stand by the work that we do and the products that we install so if you could please get in touch with us soon via telephone at 416-780-9760 or email at info@cozycomfortplus.com we will be more than happy to get this issue resolved.

During the past year, we have noticed a greater than normal incidence in cases where Carrier indoor coils have been affected by Formicary corrosion. I would like to direct you to the following web address for an in depth explanation of this phenomenon: http://www.conditionedairsolutions.com/wp-content/uploads/2012/04/01-811-20345-25.pdf

If your coil is what needs replacing, we will be happy to replace the coil under the manufacturer’s warranty terms. Parts like coils are usually covered for minimum 5 years so we should be able to get a replacement part at no cost to you.
We obtain these units from the manufacturer and it is our expectation that they will work for a very long time and that they are flawless but every once in a while there are defects that come from the factory – and whereas we are hardly at fault for these defects, we do our best to take care of these issues when they do arise.

Please, do not hesitate to contact us at your earliest convenience.

Thanks,

Service Department

Cozy Comfort Plus

Thank you very much for your kind words, we have been trying our best in the past 21 years to be the best, your feed back motivate us and obviously the greatest rewards that we can get.
Brian

Thank you for taking the time and writing us this great review. Our highly trained service technicians are amongst the best in the field. It’s been an absolute pleasure to serve you over the past few years and we are looking forward to provide you with a superior service in the future.

Thank you for your excellent review and high rating. We are honored to have you as a loyal customer for more than 15 years and it is our pleasure to service your HVAC units to the best of our ability. Alk of our staff are fully trained to accommodate our clients and remedy any problems that they have with their HVAC units. I look forward to hearing from you in the near future.
Yours Truly
Brian Kar
President

Thank you for your high rating and excellent review. We are thrilled to hear that you are happy with your purchase from Cozy Comfort Plus and that our staff went above and beyond to make sure you were taken care of and fully satisfied with your HVAC purchases. We always make sure our Clients are happy even after the initial installation of the HVAC units, fully remedying any problems that may occur after installation. We are honored to have you as a loyal customer and we are thrilled that you went out of your way and wrote your first review for a service provider on Cozy Comforts behalf. Have yourself a cozy comfortable day.
Yours Truly
Brian Kar
President

Thank you for your awesome review and high rating. We are honored to have you as a loyal customer of Cozy Comfort plus and we will continue to do the best work we can possibly do for your HVAC units. Our staff are trained to go above and beyond for our valued customers, and it is customers like you that make us look forward to coming into work everyday. Have yourself a cozy comfortable day.
Yours Truly
Brian Kar
President