D'angelo & Sons

Outstanding customer service by Carlos
I have done a few jobs with this company and because of Carlos and the great workmanship this company has shown me.
I will always ask Carlos first in any future jobs.
I recommend this company for any job
Thank you for the compassion and excellent work you do for each and every time.
Thank you Carlos for your outstanding customer service and integrity.

Great experience working with Carlos Sr from D’Angelo and Sons roofing and exteriors. He was always prepared and had the most positive attitude. Very happy with our roof ! Thanks Carlos for doing an amazing job !! You’re an asset to the company !

Amazing... would highly recommend DAngelo. Each team that came were professional, courteous and did an amazing job. I am so happy with the final result, the workmanship is top notch. The teams always made sure the clean up after they were finished and ensured I was happy throughout the whole experience. Jamie our renovation rep was always available to answer questions or any concerns we may of had.

My 80+ year old grandmother had her roof redone on her townhouse by D’Angelo & Sons after her neighbours on both sides recommended the company. They did a great job on the roof and flashing. The completed project exceeded her expectations, and she appreciated that the flashing technician communicated openly with her. There was a discrepancy between the originally quoted price and the final cost because more materials were needed, but Carlos Sr. honoured the original quoted price and was extremely kind to my grandmother. Overall, a great experience!

We had 5 vents in a cedar roof damaged by squirrels. David arrived on short notice and provided sound advice and a competitive estimate. Within a week Austin Rudd had reinstalled the vents and completed ancillary repairs which we were unaware needed attention. Kudos to Austin, a really precise and hardworking professional. Doing a good job on a hot roof at 30 degrees is admirable. Thanks Austin, job well done!

Al and Sandra Bond

D'Angelo did my new roof in March 2020, they stripped off the old one, put on Deck Armour and then re shingled. They were very good, they were meticulously clean throughout, kept me informed of what was happening, took time to thoroughly answer all of my questions, did a great job that looks fantastic and did a great job of cleaning up afterwards. The project manager Carlos was easy to get hold of and promptly returned any messages left. Many of my neighbours came over and remarked how great they were and how good my roof looked. Since that time we have had a few wind and rain storms with no problem I strongly recommend them. John Womack

Roof leaked from shingles blown off. Gave me a really hard time to repair even though it was under warranty still. 6 months later more shingles blew off so I called only to get a voice recording saying they are temporarily closed due to Covid19 and to email. I emailed asking them to help me as more shingles blew off. They refused to come out saying they only do emergencies. I’m sorry ? How is shingles coming off a roof not an emergency! So I told them they don’t need to come into contact with anyone just show up and replace a few shingles. They did not return my email and refuse to help me. I will never use these jokers again!!

Just had my roof done by them and they did a good job but they always kept trying to add more to the price. They know how to take your money so be careful. Wouldn't recommend them.

Asked for a quote on installing deicing cables. Customer Service said I'd have to pay $149 to have them come out and take a look. I agreed, as our neighbour was satisfied with work that D'Angelo had done. When they came out, the roofers ("techs" as they're called) and the sales manager arrived, climbed up on the roof, bounced up and down and pronounced my roof as needing to be repaired/replaced. I reminded them that they were here to give an estimate for installing deicing cables (not fixing the roof!) and they said "yeah, we can do that ... here's the price".

I then called a couple of months later to ask them to proceed, which they did. Only difference is that it was now a "labour only" job, as I had purchased the deicing cables and a control myself. [A friend and I had planned to do the installation ourselves - not difficult except for the height! - but my friend got sick and I needed this work done to prevent another winter of ice damming ...]

So, I signed the contract on Nov 5 (same day the contract was sent to me) and although only 50% was supposed to be charged to my Visa as deposit, D'Angelo Customer Service charged the full amount. They corrected this a week later when I brought it to their attention.

The installation of the cables and control was done on Dec 11 and my Visa was billed that day for the balance due (less the $149 + tax for the initial "quote").

Over the next month or so, I noticed that the cables were not melting anything on the edge of the roof. They only operate when the control senses temperature below 4 degrees C and there is running water in the eavestrough - in other words, when ice damming conditions exist. There were plenty of times when we had those conditions and there was no ice melting.

I called in January to let our sales rep, Phil, know the cables weren't working and he said he would have Shaun the tech/installer come by to take a look. No follow up by D'Angelo. I had even purchased an extra control in case the control was the problem, so when Shaun does arrive to check things out, we can quickly troubleshoot the problem. Anyway, on Feb 13 - I emailed Phil again. Again, he said he would ask Shaun to come by. Crickets. I emailed Phil one more time on Feb 20. Same response and same (lack of) follow up.
So, I decided to call head office on March 6 to see if I got better results. I spoke to a fellow named Jesse (in Customer Service, I'm guessing) and he assured me that he would check in with Phil and Shaun and get to the bottom of this right away. I expressed my concern that with temperatures warming up, they're running out of time to have ice damming conditions for proper troubleshooting, so they can see if the control is working or not. Want to guess the response? NOTHING ... and it's three days later ... and counting.

I am so disappointed that I chose D'Angelo to do this work. I'm hoping that someone at their head office reads this and gets in touch with me. Not sure how else to get their attention?

D'Angelo is very prompt at collecting money (at times, ahead of when they're entitled to), and appear to not be very interested in fully earning the money they're paid. In my opinion, they appear to be more interested in chasing new money than in completing the work for which they have already been paid. Totally unacceptable. I am a very reasonable consumer and have even explained that if the control (which I purchased) is at fault - and not the installation - then I'll pay them for their time ... but I have run out of patience with these guys.

Bottom line - for those who read reviews - if you believe that your installation will go perfectly (or what you believe is perfect) - then go with D'Angelo. If you think there may be some follow up needed - and how will you know ahead of time? - then, I would not recommend you go with them.

By the way, as a final comment - their vehicles all say "free quote". But that's not true. I asked for a quote and D'Angelo's Customer Service rep said I would have to pay for them to come out. So, what is it - free quote or paid quote? Call D'Angelo to get clarity for yourself ... or better still, don't call them at all.

Never going to use D'Angelo again and suggest you don't either ...

I've had a very good experience working with Tom (our salesman) so far. Even though the work has not yet been done (scheduled for a few weeks from now) he has been knowledgeable about the work and more professional than some of the other roofing teams I have consulted with. He's also been accommodating of my schedule and been patient in answering my questions about how to handle the job on my older home (1880's) which includes some original woodwork in the areas where his team will be working.