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After having difficulties with Direct Energy one month ago, I was really pleased with the service I received at 5 a.m. yesterday morning. We had no heat and we had a service technician here by 2 p.m. The technician, Kamal, was very pleasant and took the time to thoroughly check the furnace this was the exact same problem we had 1 month ago. Kamal couldn't believe how much I had paid for the part and wondered if the company really did replace it? Unfortunately, the part that needed replacing is a part I paid $800.00 for 1 month ago when Direct Energy could not get out here for 2 days and it was the same part that was replaced yesterday. I do need a copy of the diagnostic report from yesterday's call which will allow me to prove to the other company (Maple Air) that the part was defective. Can someone help me with that request? Further update, Maple Air will not return my $800.00 and I basically paid for a part that lasted 1 month.
- Approximate cost of services:
- $800.00