An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.
From the beginning when I called the level of professionalism was high. Once the technician came he was polite, professional, knowledgeable and explained what the problem was and what had to be done. He came back to do the repairs once the parts were delivered and he was diligent in all areas completing the job; this took several hours. For us, it has also been a benefit to have the Direct Energy protection plans on our air conditioner and furnace. The monthly fees associated with these protection plans are reasonable and give one peace of mind, if and when a problem should occur.
- Approximate cost of services:
- $160.00