Enercare Home Services

I have been a customer from Direct Energy for years with their protection plan, paying almost 50.00 a month and supposed to have full protection (heating, AC and plumbing).

This summer, after paying for AC protection for a long time, when AC faulted on me, they told me there was nothing they could do (AC too old). Why wouldn't they tell me this when I signed up or moved? I got a new AC from someone else but can't cancel the plan until 1 year anniversary of the plan.

Yesterday, my furnace stopped working. Called them up, wasn't able to get a technician to come last night. It was very cold, with the temperature in the house getting to 15C. Today, technician came, said the motor or board were toasted but doesn't have the part on him. It MAY be they will have it tomorrow. In the meantime, my 3 kids and I will freeze in the house. Called their 1800 number, no compensation of any sort, no hotel voucher, nothing, except an apology.

I find it unacceptable and won't recommend anyone to sign a maintenance plan with Enercare.

Thank you...