I have had a furnace maintenance and protection plan with Direct Energy/Enercare since I moved here over 12 years ago. I can say that the techs are very friendly and professional. With this last maintenance check, my furnace was emitting carbon monoxide. Time for a new furnace. A Sales Rep came to quote. I was floored with the price...it wasn't doable. It's a crime to charge so much in a country where heating is a necessity in the winter. I went with someone else that was recommended by a colleague. $7500 cheaper. I tried to cancel my plan by phone but was told I had one of two options, pay it monthly until my yearly contract is up in August of next year, or pay it all in one lump sum. You call those options. I asked to speak to a supervisor and was told I was as high as I could get. Really?? I sent an email to their customer care on October 17th, and I know they read it, and have yet to receive a response. Even though it is a yearly plan, I did not sign anything. Please don't use these people...they don't care about their loyal clients...the mighty dollar is all that counts!
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- Company Response
Hi travelbug, I'm sorry that you had such a negative experience and I completely understand how frustrated you must feel. If you would like to gain a better understanding of your plan, please refer to "Your Protection Plan Guide" on enercare.ca. Hopefully this can provide you some clarity regarding your contract. If there is anything else I can assist you with please email me at firstname.lastname@example.org and I will be happy to help! I once again apologize for this. Thanks ~ Kira