Dr Green Lawn Care Services

Paid these smooth talkers an arm and a leg and they did not produce! There are brown patches/dead grass, weeds and crab grass now. It was in very good condition when they started as it was maintained by professionals. Do not prepay these individuals. I am reporting them to the better business bureau and please join the class action against these guss if you were burnt too. They have to be taken to task.They target seniors.

Do not give them any payment in advance. This year alone didn't show up for aeration, didn't over seed and top dress as spec'd. Very little sign of any fertilizing. Don't expect your money back. Very polite customer service hides a sinister work ethic. Read the other reviews and RUN as fast a possible.

The price was the big selling feature but because they are not a local company and it was hard to reolve issues in Toronto. did not come as originally schedule and even fertilized in the rain. Low service offering.

We have definitely seen an improvement in our lawn this summer after having Dr. Green come in. It's not perfect and we still have weeds but not as many and the grass is definitely thicker and greener and healthier looking. Hopefully by next summer it will look even better!

2010 was the first year we signed up with Dr. Green for a basic fertilizing, weeds, seeding etc... It wasn't like I was saving a whole lot compared to other companies I spent more time on the phone requesting more treatments, or reminding them to knock before opening my gate for the back yard and letting my dog out a number of times. (which is very frustrating- having to get 2 toddlers in car seats and go out looking for your dog thanks to the lawn guy who "OVER LOOKS" the notes on the invoice to knock.) Im not sure if you can see on the picture I posted, but I cant be sure they have "treated" my weeds, or feed them, because they are huge... Save your time and money, leave dr green on the curb.

Bad Customer Service

Don't fall victim to Dr Green's tactics - In spite of cancelling our service with Dr Green, Dr Green felt it their right to continue attending our property against our wishes. We called four or five times to cancel as it was apparent that they were not understanding our message.

Not very intelligent you say? Maybe not but I suspect otherwise ... I suspect that this is part of Dr Greens sales plan ... a very active approach to intimidating customers into paying for services against their wishes ... Dr Green shows up, does some work (of which it is difficult, at best, to validate the quality), and enforces payments using intimidation. You see, we began to get collection phonecalls when we refused to pay for the service as we had simply not authorized it . However they threatened to send the nonpayment to a collection agency and the credit bureau. I am very lucky that I have dealt with this sort of intimidation before but how many senior citizens can or should have to withstand this pressure. This morning, the president (and I use the term loosely) Ryan van Haastrect told me that he wrote off the account, like he was doing us some sort of favour. He should have to pay me for the time that his peons have wasted.

This is clear evidence that at all times and by law, customers should be contacted by a company to authorize annual renewals.

Stay safe and don't get entangled with Dr Green. You may come to regret it.

Beware of Dr Green, first of all last year we started to use them and complained numerous times about the poor quality of the work, lots of weeds and brown under nourished grass. This year we have received invoices for two treatments even though we did not sign a contract with them. Their claim is that all of the contracts carry a "roll over" clause and unless you cancel at the beginning of each year you have automatically renewed the contract. It seems to me that negative billing was outlawed several years ago when Rogers tried this maneuver.

Avoid them!

The cost is for the total of the years not 1 year.
I used their very best (ie most expensive) service for 8 or 9 years including their grub control. I still had grubs, I still had weeds, they would come at the wrong times sometimes almost 2 months apart and then give various excuses for why their products didn't work. Their technicians ( pronounced students ) would sometimes literally run around the property to finish faster (under 10 minutes guaranteed) then onto the next job. They would order you to water the lawn for two days straight for an hour to two hours ( you would be still watering at midnight). The kicker came when they explained our dead grass by saying a normal lifetime for a lawn is 20 years. When I researched this bizzare statement I found documented proof that lawns at Buckingham Palace are over 400 years old. I then kicked them out.

By the way I've been doing my own lawn for the last 4 years. It costs a little more the first year. After that it's cheaper. And my lawn always looks better than it did with them.

They also have very little regard for the law. I am on the Federal do not call list since day one. And I have not dealt with them for over 4 years. Despite this and my requests not to be called they call me once or twice every year in the early spring.

I have lawn care contract with Dr. Green for 2010,I paid them all in one bill and now they never show up to control weed.they always rec mending to add some more service like seeding. I called them to stop my service and refund rest of money but they refuse to do that.I hire 3 person to take weed out by hand.

Had a lawncare contract with Dr. Green for 2009 season and after every visit there is a bill in my mailbox but no evidence of service, i.e. not fertilizer visible, weeds like crazy, no aeration plugs. Had to call and complain each and every time, always had excuses for poor service. Then I read a warning that you need to call to cancel service or they keep billing you so that is what I did, called in to cancel in October 2009. Then March 2010 here comes Dr Green, I stopped the tech from applying the treatment and called in again to see why they are still coming. Was told I didn't cancel and owe 53.48 for a service call that never happened... but they will let me off if I pay 25.00 or else ruin my credit rating. Now I need to go to small claims court to reverse my credit rating damage done by Dr. Green. Anyone interested in a class action suit as it looks like they do this to almost all of their customers.