Clera Windows + Doors

Windows & Doors Installation & Service
31 Pennsylvania Ave. Vaughan ON L4K 5V5
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sonja in Brampton
sonja in Brampton
7 reviews Brampton, ON
8/10

doors, windows

Some bumps along the way with patio door installation regarding wiring (an outlet needed to be moved) which resulted in some problems. My husband had to do some unexpected exploration in our basement ceiling to find where wires were resulting in taking apart a bulkhead. Installer then ran wires from basement up to where outlet was (that had to be moved). Husband also had to buy wiring supplies from Rona. We expected the process would just be about moving the outlet over as we discussed on consultation visit with the installer. I understand things don't always go as planned though so we tried to be understanding and do our part to help him in rewiring the outlet. In process some mud was tracked on our wood stairs leading to the basement which were in process of being stained (now have to resand them again), wish they would have laid sheets where they walked. For the previous installation of windows and side door installer put a scratched handle on one window but told me it would be replaced when he came back to install patio door (their 2nd visit). He didn't have the right part on his second visit so wasn't able to. Said he'd be back Thurs to do it but was no call, no show. I had some issues with getting ahold of someone within company to have issue resolved which led to leaving this review. Dennis followed up immediately after posting review and installer came by and fixed the handle asap. Would have been better not to have to chase after them to properly finish our job before going onto next customer but we are overall pleased with the windows and doors. Cannot give a 10 rating because of customer service issues along the way but end result was good. Had the sense these contractors are being pushed hard to do as many jobs as possible and in process are not able to give proper attention to current customers in terms of follow-up on any issues. This needs to be addressed better within company for better customer satisfaction.

Approximate cost of services:
$14,000.00
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Company Response

We do appreciate feedback from our customers. Thanks for taking the time to write, Sonja!

Previous versions of this review:

sonja in Brampton
sonja in Brampton
7 reviews Brampton, ON
5/10

doors, windows

Installation of windows and doors went ok however the installer put in a scratched handle on one of our awning windows and said he'd replace it, that was 9 weeks ago. We are currently being ignored on this issue by our salesguy Dennis. I may revisit my review once the issue is fixed. Making sure your customers are happy with the work completed should be your number one priority before taking on new clients. Other problems during installation included an electrical rewire that ended in my basement ceiling being ripped open and is now in pieces (Installer claimed he is an electrician on his consulting visit and it would be easy for him to just move wires over-It wasn't), my cat also escaped into our yard because installer left window open after I asked him to keep windows and doors closed to basement for this very reason. Also there was tons of mud being tracked throughout our home because nobody laid sheets where they walked, our steps to basement which we're in process of staining/sealing need resanding due to mud being tracked for the rewire. One of installers felt it was alright to use our main bath to hork in numerous times scaring my 7 year old son (on both visits) and causing me to have to clean my bathroom after both visits.(very gross). The process wasn't so smooth and the follow up service is not good either. Will bump review up a couple notches if I get my handle replaced but will probably go with another company next time around.

Approximate cost of services:
$14,000.00
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