2 of our kitchen windows had deveoloped a break in the seal, causing a visible film of moisture, between the glass panes. The original supplier and rep always had an excuse for their replacement. When a Clera Windows flyer was delivered, I thought I'd give them a call. I explained my situation, and they sent a rep to the house. We discussed a price and a time frame. The rep called 2 days later to tell use that an installer would be by to take the final mesurements, and set the install date. 1 day before the install date, both the rep and installer called to confirm. The next day, the installer arrived and completed the installation. (actually, the rep also dropped by the same day). Now that's SERVICE and Customer Communications !!!!
BTW: Ron (the rep) followed up 2 months later to ensure that we were satisfied with the new windows. We certainly were...... and would strongly recommend Clera Window, just on the fact that they are 'Customer Friendly'....
Thks Ron !
R & J Richmpond Hill
- Approximate cost of services:
- $1,000.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Dear Judy, we know your home is an important investment. Thanks so much for your purchase with Clera!