Hoerner Heating & Plumbing

We had a new toilet installed in November 2015. In less than two years and after the warranty had expired---we noticed an almost circular crack in the bowl that was gradually getting worse. I called Hoerner Plumbing who suggested that someone could come and assess the issue and give us some direction and advice. Dave R. came the following day and was so helpful. He asked some some questions, took photos, and while at our house, contacted American Standard on our behalf. The new piece was ordered and available in two days. Dave is very professional, knowledgeable, helpful and courteous. We are so appreciative of his help.

Brad came 2.5h past time window and gave an estimate for 2 Stelrad replacements for 2 old cast iron bedroom rads. Brad seemed very knowledgeable and Hoerner had a good reputation so we decided to go ahead with the job. The work was done by
Calvin and Claire about a week later; unfortunately the pipes under both rads were neither parallel to the floor nor close enough to the bottoms of the rads. When I called Hoerner to remedy the situation
an appointment was made without an argument. Brad fixed the problem today in less than 1 hour. We are happy now.

Dave was very efficient, professional, courteous, and went well beyond what was required to finish the job, ensuring I understood all I needed to know should basement flooding circumstances occur.

We own a rental home and our tenants reported a flood in their basement at 8:30pm. I called Hoerner Heating & Plumbing and a representitive called me back almost immediately to let me know she was available to come in 15-30 minutes. This was a huge relief as we were having trouble finding someone to come after hours.

The plumber who came was knowledgeable and kind (I was in a bit of a panic). She cleared the drain blockage and alerted me to an issue with the city portion of our sewage pipe. The city has confirmed that the pipe is likely cracked and the city will need to replace it. This would have caused us a lot of trouble in the future, so we are very greateful that the technitian took the time to double check the pipe was ok once the blockage was clear and advised us to have the city check their equipment. We will definately be calling Hoerner Heating & Plumbing the next time we have any plumbing issues (though, hopefully, that won't be for a while).

I used Hoerner to remove my old cast iron radiators and replace with new modern rads throughout my home. From booking the initial look-see to get an estimate, to completion of Phase 1 of the work, Brad & his team could have not been nicer, more professional, or easier to work with. I'm looking forward to the installation later this summer, and to working with Brad and his team again.

Claire was outstanding. Fixed both the toilet and the sink with ease. I would highly recommend her to fix any plumbing issues you may have. Hoerner is a good company.

Calvin gave me great service - serious young man who clearly is passionate about his work. Took my CO2 down lower than my previous service company and fixed a weird leak in my boiler. Am requesting a quote for more of their work. There are probably cheaper- but these people seem to be honest practitioners in the furnace servicing world

We had four plumbing jobs for Dave to look at this morning. Dave was courteous, responsive and professional. He came within the 2-hour window I was given and wore work socks ("Cleanboots") over his footwear. Also, the communication from the company from start to finish was impressive - phone calls, emails and online receipts. Thanks, Hoerner Plumbing - I plan on using you for all of my plumbing needs from now on!

Brad came first to assess the problem and provide an estimate. He came back a week later with Derek and completed the job to my satisfaction. They were punctual and courteous. This is the second time that I have sued Hoerner and find them responsive and honest.

When our finicky Euro faucet came loose and our cold water line caused havoc, Dave and his apprentice Max came to the rescue with their mad skills. Competent. Confident. Congenial. Everything you could ever want in a plumber.