Hometurf Lawn Care Service

Unprofessional.
They cancel the day of and reschedule at their convenience.
Paid for ambassador program 6 visits, they provided 4 visits.
When I emailed them asking why no one has come for September or October, their response was to call their 1800 number. On the phone they told me I have to call if I want those visits ( even though they are part of the program and paid for).
They refused to come out and offered a 20$ credit.
Paid 400$ for 6 visits, but only got 4 visits.

Horrible customer service.
The workers that come do a horrible job too- literally takes them 20 seconds. No detail work. Miss areas. They dont care about your lawn.

Desiree manager has no customer service skills.

Trust me, spend more dollars and pick someone else.

Have sent 2 emails (one in August and another in early October) to their contact email as well as another through their website contact form and no response to my notice of cancellation - asked for confirmation of receipt and not one response or contact.
First time user for 2023 (complete package and crab grass application) Came home to see a notice they had done the first application and there was still snow on the ground in parts of the yard! Explains why I have crabgrass both sides of the driveway where snow had been. Another application was done when rain was forecasted 2-3 hours later (which it did), and the application notice said do not water for 24 hours. Lawn analysis was always the same 2 check marks. Not once did they comment about the weeds that continue to grow. Zero professionalism from Hometurf.
Switching to another company for 2024 and can see why neighbour across the street didnt renew with you last year.

Ive paid $631.00 for lawn care which includes aeration and free bags of seed. I did not receive the seeds nor the aeration. When I called Hometurf, the customer service manager picked up the call. I told her that my last application was around July/August and I didnt receive any lawn application or the Aeration and seeds since. Her response was WHY ARE YOU CALLING NOW . She claimed to have called me 4 times prior, to mark my sprinklers. However, I did not receive any calls nor voice messages. I asked her if she didnt get any response over the phone, why didnt she send me emails or leave notices in my mailbox instead; as this
was how they usually communicate with me. She claimed to have someone come out 4 times; how come they didnt leave any notices or at least knock on the door?

Did I mention the lawn seed? Yep, they failed to deliver that as well; I guess they tried calling and needed me to flag the exact drop off spot on my curb.

Resolve: they provided me with a whopping $50 credit towards my next year, if I choose to use their services.

The Customer Service Manager was rude, impatient and unwilling to help. She was one of the worst customer reps Ive ever encounter. Ive spent $630, at least have the decency to provide normal customer service! Im not sure if it was a recorded conversation but I would really wish the owners of the company could listen back to the conversation and see first hand how the Customer Service Manager treats their customers. - I was literally laughing during the call because i thought it was a joke!

I really question how they got such a high rating on HomeStars!

On time and effective treatments, will return and redo treatment upon request, analyze lawn at each visit.

Terrible work and terrible service. They burnt my lawn in several palces by over-fertilizing. I also paid extra for the anti-grub pesticide but grubs are still a problem. When I called and e-mailed to compain, they ignored me. My requests for partial refund for cancelled services were also ignored. They continue to send me e-mails to sign up again, even though I have unsubscribed several times. This is a company focussed on sales, not service. I recommend you stay away from this company.

If you engage this company to fertilize your lawn make sure you have surveillance cameras installed. On every application I caught the applicator arriving, walking the perimeter of my property and then leaving. I have video evidence to prove that the applications were either improperly completed or not completed at all. Once again Every single time that this company attended my home I had to call them to have a supervisor come and apply the fertailizer properly. On one visit the employee emptied his spreader on my lawn burning the grass.

Save your money and look elsewhere.

THE WORST COMPANY I HAVE EVER DONE BUSINESS WITH.

Was reluctant to start paying for a lawn service after some disappointment years ago with another provider. Eventually went with Hometurf based on good reviews and have been very pleased with the service and results. They are responsive, will come back if a re-spray is needed and communicative. I love that you get an email advising the day before the service. I have no hesitation now renewing with them.

We have been a client of Hometurf for many years and our lawn has improved a bit with every passing year. As a proud gardener, I was thrilled when, out of the blue, I received an Aurora Garden Recognition Award. Thanks to our lush, green and pretty much weed free lawn (aside for some stubborn clover), our garden stands out and attracts numerous compliments, much attention and positive feedback from walkers and people in our neighbourhood. It is wonderful to not have to deal with the hassle of applying fertilizer/weed control myself, and I don't have to worry about exact timing or storing bags of toxic product/fertilizer spreader in my already packed garage.

We have been very pleased with our lawn care service with Hometurf over the years. Ryan, the Regional District Manager is very approachable and responds readily when we have any questions. We appreciate the office getting in touch with us the day before they send someone to treat our lawn. When we have any concerns about our lawn they send someone out right away to address the problem.
M Kelly

I have been using Hometurf for my lawn care for many years. Thy deliver exactly as promised. I recently renovated my patio and the company I hired commented on the incredible lawn that I have - weed free and healthy.