Overall, my experience with Komandor was satisfactory. The installer was excellent but the designer was not.
My experience with the installer, Daniel, was stellar. He made sure that everything was completed correctly. Daniel and his coworker did a wonderful job removing the old doors, patching the holes, and installing the new doors and shelving. I was supposed to remove these items before they arrived, but I forgot to do so. Komandor was nice enough to waive the charge for this. I accepted full responsibility for the error, and made sure that I corrected the situation appropriately with the installer. Kudos to Daniel and his partner for going the extra mile. It was very much appreciated.
My experience with the designer, Louise, was fine until I decided to make a change, which she misunderstood. Despite the fact that I emailed her and had a telephone conversation about the change, the final plans for the closets didn’t accurately reflect the desired change. Luckily, Daniel was able to make part of the desired change happen. However, the end product is still not exactly what was expected. After expressing my concerns to Louise, she didn’t take responsibility for her error. I felt that my concerns were brushed off. Considering I payed $11K for three closets, I feel that someone from Komandor should have taken the time to correct the situation in some way. After reaching out to her post-installation, I received no reply whatsoever. Leaving a customer with no resolution is unacceptable. I’m not sure how Komandor can allow designers to ignore the concerns of customers.
In general, I’m happy with the quality of the product and the quality of the work. I’d highly recommend Daniel because of the outstanding job he did, and his ability to make changes and adapt the design to what was excepted. I’d recommend Komandor to anyone who wishes to spend a bit more money for a better quality custom product, but I’d definitely opt for a different designer. I feel that designers, especially senior designers, should be much more thorough and detail-oriented. A mistake like this should not happen when you pay a premium price.