We provided a design created by another designer, and hired them to complete the build. Their design team assured me that it was a simple enough project for them, but it quickly became apparent that their production team was not able to deliver the quality that was promised.
After cancelling our first installation (the night before), they arrived three weeks later. More than half of the design had not actually been manufactured, and the pieces they did have ready had multiple areas of damage.
After two months of back and forth to have the damage fixed and the rest of the build completed (during which I constantly had to call for updates, rarely did they ever reach out to me to let me know of the progress) the new installation date was set.
Again, more issues, and a lot of time spent with the installation team to trouble shoot how to get the design we wanted because the manufacturing was still not done correctly.
In the end we have a unit that looks almost like we wanted, but we're well aware that we are still covering a number of issues with the items that we have on the unit itself.
The only reason we accepted the product "as is" is so that we could finally move on with our lives and stop worrying about it.