Scott was an excellent sales rep and the installation went extremely well. The house looks beautiful

House was built with Pollard windows in 2008. Had seal failures within 3 years. Waited until 10 year warranty was near expiration before having the glass replaced. Ended up having six pieces of glass replaced under warranty at a cost of over $400. Now just a few months after warranty period was over, another three pieces of glass have had seal failures. DISAPPOINTED AND NOT IMPRESSED, BUT NOT SURPRISED. If you like looking through fogged glass, go ahead and buy their windows.

Moustafa, I just wanted to circle back with you to let you know that the installers came and replaced the powder room glass. This now completes our order!

Mark and I want to sincerely thank you for the outstanding service that you provided to us from our initial meeting right to the end. As consumers who have dealt with many companies, we appreciate when projects go well, but truly appreciate those outstanding companies like Pollard who maintain their service standard when things need to be followed up and tweaked.

Moustafa, your customer service has been outstanding throughout this process. We very much appreciate all of your efforts. Because of your customer service, together with the outstanding installation that Ken and his team performed, we will most definitely recommend Pollard Windows to our family and friends.

A few years ago, we had Pollard Windows replace a lot of our old windows.
We just had them replace the rest of the old windows and were very pleased.
The installers, Andre and Renat were professional, precise and pleasant.
The new windows are Beautiful + we love them.
We like to buy "local" and that was another reason we chose Pollard in the beginning and stuck with them.
We would highly recommend them !!
Mas + Alice

I was very impressed how everyone in the company that I dealt with was very professional and each step of the process was communicated very well. They took care of submitting all the information for my energy rebate.
I was very happy with my decision to go with Pollard

Great products, excellent sales and office staff, and proficient installation. Good follow up after installation.

The style of the windows is extremely uncomfortable to open/close as the upper latch is 10ft high. When keeping the window open for a few days, the frame warps and cannot be closed afterwards.
The trades came to the house about 7 times to fix it, looked, left...months later came back, looked, left... nothing was done for 1.5 years.
I kept on taking the time off work to accommodate these trades and they still did not fix my window because each and every time some part was missing.
Disgusting!!!

We just had Pollard install some windows at our home in August.
This was the third time we have used Pollard and our experience this time was just as positive as the other two times.

From the initial quote with Craig to the install by Andre and Phil, everything was smooth, professional and worry free. Communication was excellent, and the whole experience very positive from start top finish.

Thanks guys again for another successful venture!!

Ken Browne

We wanted awning-topped windows to replace the sealed windows of the front porch on our 105-year-old midtown home. We have used Pollard very happily for other projects over the last 25 to 30 years, and really wanted them to be our final choice. They were, both in terms of cost and service. From initial discussion to final installation involved more than a year of planning, decision-making and construction. Throughout, Moustafa, the sales rep was gracious, helpful and patient. We are delighted with the results.

We required replacement of four windows in our 100-year old home. After going to the showrooms of several window companies, we selected Pollard - based on their attention to detail about our specific requirements.
Our Pollard representative, Paul, was very responsive in answering all our questions throughout the installation process – so we knew what to expect at every stage. During the two-day installation, we were very pleased with Ken and Amir’s work. In addition to solid and clean construction, they spent considerable time on the internal and external aesthetics. Ken also took the time to provide design and construction advice on how to incorporate the new windows into future renovations and information on their long-term care. Finally, they left the inside and outside work areas spotless.
We are very pleased with Pollard Windows and will use them again.