Pool Craft

Swimming Pools, Spas & Hot Tubs
561 Edward Ave Richmond Hill ON L4C 9W6
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98%

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Best of Award '22 winner 2 timesBest of Award '22winner 2 times

Reviews for Pool Craft

Average customer rating:
9.8 10 (137 reviews)

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Private User
Private User
0 reviews Newmarket, ON
10/10

Backyard Oasis

We hired Poolcraft to create our backyard retreat based on the recommendation of friends of ours and we were not disappointed with the experience. Every aspect of the company from the sales/office team, pool install crew and lastly the landscape team were outstanding. Professional conduct and results from start to finish.

We would recommend Poolcraft to anyone. You will not regret it!!

Approximate cost of services:
$150,000.00
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Company Response

Thanks Anibal!

It was a pleasure to work with you. Curtis and his crew very much enjoyed working with you and going through the various stages. You and your family are goi g to create so many wonderful memories in your new backyard !!
All the best,
The Pool Craft Team

Private User
Private User
2 reviews Bradford West Gwillimbury, ON
10/10

Beautiful backyard oasis

An amazing company. Months of research paid off when we decided to go with pool craft. Team was very professional and kept us updated frequently. They knew what questions we might have before we even asked. Their pool building team is the best there is. Just watching them work had even my neighbours amazed. Much thanks to Rick, Chris, Bobby and the entire team at pool craft for making our backyard dreams come through.

Approximate cost of services:
$150,000.00
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Company Response

Thank you very much Renard and Ericka ! It was a pleasure working with you on this project !!
You and your family and friends are going to have many memories in your new backyard !!
All the best,
The Pool Craft Team

Private User
Private User
0 reviews Vaughan, ON
10/10

Pool Construction

When looking for a pool contractor we headed to Homestars to research companies and see what past clients had to say. We recognize that skill, customer service and most of all integrity is what sets companies apart. We appreciate that budget is always at the forefront of most decisions however this should not be the determining factor.
Our search for a reputable company began in the winter of 2021. We interviewed 5 reputable pool companies. Pool Craft was the only company that provided an onsite visit as part of the quote process at that time. Rick was a true gentleman; he took the time to educate us and offer his knowledge and skill to design our dream pool within budget. After this meeting we realized why Pool Craft had such positive and consistent reviews and decided this was the right company for us.
Our projected start date was May 2022. While we waited for May to come Pool Craft took care of permits, drawings and all the stresses.
Our project managers where Chris, Bobby, and Jessica (each had their own department). Theses 3 individuals are experienced, extremely hardworking, and trustworthy.
All Pool Craft crews were courteous, diligent, and meticulous. It is evident that the workers were respected by their company and a mutual relationship exists. (Just a side note: Pool Craft provided a porty potty on site for the duration of the project -1 month for their employees. That says a lot about a company that takes care of their employees).
A special thanks to the hardworking crews led by Glen, Tlyer, Brandon and Eugene these workers are relentless, working in extreme temperatures to always get the job done (stonework, grading, sodding and fencing etc.). Chris daily emails with following days projections (all targets were met on time with no issues or concerns) were very reassuring and confirmed all the positive statements on Homestars with respect to customer service/communication.
Over the past year we have come to know of a many people who have ordered pools and not one has had the positive experience we encountered. We have heard of people waiting for different sub-contractors, ongoing delays, and no communication.
After our pool was complete, Chris provided a couple of hours of pool school. This was an opportunity to educate us on the day-to-day operations, importance of pool maintenance and what to do to ensure our pool in running, safely and properly.
Thank you to everyone at Pool Craft who helped us get our dream pool and make the experience both fun and painless. I will be singing your praises to anyone who is in search of a pool company that delivers!

Gabe Rea


Approximate cost of services:
$100,000.00
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Company Response

Hi Gabe,
We are so pleased to read your review. Our team takes a great deal of pride in our work and providing our customers with a great customer experience is our top priority. Thank you for your business and selecting Pool Craft as your preferred contractor.
Looking forward to working with you for many years
All the best,
The Pool Craft Team

Private User
Private User
Private User reviews Toronto, ON
10/10

Excellent Experience

PoolCraft was incredible to work with and our pool is perfect. Every person we dealt with was responsive, helpful, honest and professional. They set very clear expectations from the beginning about costs and timing and provided us with a lot of advice every step of the way - choosing pool size/features, permit help, liner selection, and maintenance . Its a well run Company with amazing staff and quality products.

Approximate cost of services:
$100,000.00
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Company Response

Thank you so much for sharing your experience. We are blessed with a dedicated staff. which focuses on providing our clients with a great experience.
You and your family are going to enjoy your new pool for many years.
The Pool Craft Team.

Private User
Private User
Private User reviews Vaughan, ON
10/10

Pool Project

From start to finish, the pool craft crew was knowledgeable, professional & great to deal with. Everything completed on time & as planned for the most part. Such a project can be a scary endeavor for most with a lot of unknowns and anxious moments but trust in Poolcraft because they will guide you through the whole process and allow you to make the right decisions for your family throughout.

Approximate cost of services:
$130,000.00
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Company Response

Thank you very much for the feedback! We are thrilled to hear that you were happy that you chose a Pool Craft. Wishing you and your family a lifetime of memories!!
The Pool Craft Team

Private User
Private User
0 reviews Toronto, ON
10/10

Backyard Pool and Landscaping

The PoolCraft team was exceptional. From the initial sales engagement with Rick, to the completion of the project with the great pool team, led by Chris, and landscaping by Jessica, Poolcraft was very attentive.

Most importantly, they are reliable. They respond quickly to complete things. They don't leave things hanging for weeks. Their entire team is very friendly and professional and the quality of their work is world-class.

They did an incredible job of transforming our back yard into a 5-star resort. I would definitely recommend them to anyone thinking about putting in a top-tier vinyl pool system.

Approximate cost of services:
$250,000.00
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Company Response

Greg, it was a pleasure to work with you and your family on this project. It's absolutely stunning ! Your family and friends are going to create a lot of memories in your new paradise !
All the best,
The Pool Craft Team

Private User
Private User
0 reviews Newmarket, ON
10/10

Pool Install

Pool Craft is a top notch Pool Installation company! Excellent service, extremely professional, very prompt pool installation went absolutely seamless!! Highly recommended!

Approximate cost of services:
$110,000.00
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Company Response

Thank you for your business and for taking the time to share your experience. You and your family are going to really enjoy the pool, especially the custom step/bench combination!
All the best,
The Pool Craft Team

Private User
Private User
1 review St. Catharines, ON
10/10

Pool build

Very well organized company. Updated regularly on progress and what to expect moving forward. Staff very hard working and professional. The speed in which this project has moved is outstanding. Easy to see why Poolcraft is at the top of pool building industry!!

Approximate cost of services:
$250,000.00
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Company Response

Thank you for your kind words. It's been a pleasure working with you and your family!
You're going to love your spillover spa !! And the benches are a great addition.
Sincerely,
The Pool Craft team

Private User
Private User
Private User reviews East Gwillimbury, ON
10/10

Backyard / Pool Renovation

My husband and I have been planning this backyard complete renovation for quite some time, and this took place during the pandemic with planning process started in 2020. From the point when we first reached out to Pool Craft, which was quite some years prior the pandemic, Rick from Pool Craft truly left us a great impression of the professionalism from the company and very knowledgeable. When it came to the time that we were ready to commit to the pool/backyard reno, we re-connected back to Pool Craft right away. From getting in touch with many pool companies and other trades during the pandemic, Pool Craft was consistent and responsive during the entire planning process. Throughout the construction stage, communication was made timely and accurate that we were very comfortable throughout the entire working relationship. Also, through the workmanship of their own staff and trades they are associated with, we can truly see how they pride themselves differently from the rest of the vendors in the market. We were glad that we chose to work with them as we could feel how they cared for each of their projects as their own and they truly put their name behind each step. We have now been enjoying our backyard oasis for almost 4 months now and never regretted a single moment during this entire process!

Approximate cost of services:
$260,000.00
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Company Response

Hey guys, I'm so pleased you're happy with the pool and now the new pavilion. The outdoor structures have become so popular in recent years. Looking forward to hearing about more great times. Stay well and talk soon
All the best
Rick and the Pool Craft team

Private User
Private User
1 review Vaughan, ON
10/10

Rockview swimming pool

Great, Amazing, Spectacular all of the rest of the words are all the same for a company that is run with heart and soul. So dam happy.

Approximate cost of services:
$0.00
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Company Response

Hi Domenic,
Such a pleasure to work with you. You were extremely hospitable throughout the process. The boys loved the sandwiches !!
Bobby and the Pool Craft Team

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Pool Craft

We are the #1 customer service swimming pool company in Toronto and the GTA.

Pool Craft is a swimming pool builder that specializes in all aspects of backyard planning from design to construction. Our in house designs allows us to produce very creative swimming pool designs in a timely manner. Whether you’re looking to have only a pool installed or you want to build the backyard of your dreams, Pool Craft is here to help every step of the way.

Pool Craft offers a variety of services including: openings and closings, weekly maintenance, pool leak detection, equipment replacements, safety cover installation, liner replacement, salt systems and automation.

Pool Builder, custom pools, swimming pools, in ground pools, pool service, leak detection, pool cleanings, pool maintenance, vinyl pools.

CATEGORIES
Swimming Pools, Spas & Hot Tubs
PRODUCTS
inground swimming pools, pools, custom pools, landscaping, outdoor lighting, Landscape Design, Patios, Cabanas
SERVICES
Weekly service, Bi-Weekly service, liner replacements, leak detections, maintaince and repairs, water tests, store front, renovations, equipment upgrades, pool toys, pool decks
BRANDS
Pentair, Lawrason's, RayPak, Zodiac, Hayward, Mursatt, Natural Chemistry
SPECIALITIES
Vinyl swimming pools, spas, custom pools, custom cabanas
WEBSITE
http://www.poolcraft.ca
YEAR ESTABLISHED
1974
NUMBER OF EMPLOYEES
25
MEMBERSHIPS
Pool & Hot Tub Council of Canada & Landscape Ontario & CFIB
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.