I was told when I called Priority that I wouldn't be charged for the visit if my problem couldn't be fixed. The issue was a tub leak and the piping was behind tile with the vent to the side. I could reach the faucet by snaking my hand through the hole, but with no plumbing expertise, I couldn't deal with the problem myself but figured a trained plumber could. The plumber who arrived was polite and informed me that he couldn't fix the problem without breaking the tile. O.k., so how much to break the tile? He pulls out the book of big numbers and points to the cost - I could have dropped dead on the spot. Over $600 before taxes to break the tile (and not even cutting a neat even hole - he advised I would have to hire someone else if I wanted that). I didn't go ahead with the work and was charged $50 for the pleasure. I guess technically, he may have been able to do the work, but I would have had to pay more than $600 to find that out.
I notice from Priority's responses to the reviews that the focus seems to be on the fact that they do a good job and their plumbers are not criminals. Which kind of implies that the plumbing business is rife with murderers doing terrible jobs. Give me a break. The crime is the prices being charged by Priority. I am writing this review today because I decided to try opening up the tile myself. Guess what? It took me 10 minutes max with a chipping hammer (and I am a mom with zero experience at this).
Priority called today asking if they could come back and fix the leak. If they charge over $600 for 10 minutes of work a monkey could do, I shudder to think of what would be charged for the actual skilled part of the work.
If we can't fix the leak ourselves, I have no doubt that I will be able to find a plumber without a criminal record who will do a great job and not rob me blind (I'll get a referral this time).
- Approximate cost of services:
- $625.00
- Company Response
Unfortunately if you wanted our Plumber to stand in your home and do nothing at all, the price would be the same. We can not charge one price for what you consider skilled and another for what you don't consider skilled.
We just got off the phone and I am surprised that you would write a negative review, when the nature of my call was to see how you were doing with your situation. You told me that you took a hammer and broke a hole, and you are lucky that the tile came off without causing damage to the rest of the tiles.
Our Plumber would use a grinder which requires us to clear out the room and seal off the door to prevent the dust from escaping the bathroom. The we clean up the work area as clean or cleaner than we found it. You also told me on the phone that you are not sure if you could fix the wall the way you broke it.
I think that it is also important to stress that we came out the same day when you needed service that day, we wore shoe covers, we respected you and your home, the plumber was very knowledgeable and able to solve the most complex of issues without any stress or inconvenience to the home owner, arrived in a fully stocked vehicle and yes, is criminally background checked and drug tested.
Did you hear about the service technician who recently robbed a home in Oakville? I'm not saying that all plumbers are criminals, but let's face it, you are letting a stranger into your home.
I highly doubt that you will find a Plumber that meets all of these criteria for the same price. We have just won our 2nd Award for "Best Plumbing Company" you can look for us in this week's edition of the Villager which serves your area.
Priority Plumbing
https://priorityplumbing.ca
416-762-8662