Priority Plumbing

I accidentally damaged a basement radiator pipe when trying to move a new fridge. After shutting off the required valves to stop water spraying everywhere, leaving me with no heat in the basement.

I called Priority Plumbing and they were there the same day and fixed the issue. Karine booked the appointment and was very pleasant and had a great attitude. And, best of all, she followed up at each step.

Although it was more costly than I had expected, they explained that the entire system needed to be drained, repaired and then refilled which was a 3/4 day venture.

Gary was our plumber and he arrived promptly and was very courteous. He explained every step and gave me some good background on how my heating system worked. He took the time to point out what each of the valves did leading into and out of my furnace so I could more confidently deal with any short term emergencies. Gary repaired the pipe and also removed the radiator at our request given that we had it turned off most of the time (too hot in that area) - so it freed up some additional space as well.

Equally importantly, Reliable stands behind its work. The next morning we discovered that 2 of our basement rads had stopped working. Gary was dispatched for later that morning and spent an hour to get them back up and running by solving an airlock problem at no charge. Very impressed and happy with service and people at Priority!