Only after this letter was delivered did they replaced the defunct new refrigerator. They are the worst dealer in town. Copy this letter and use it. This message was hand delvered to Quan on
Nov 12, 2013
Quan TV Appliances
4421 Highway 7 East Unionville
fax: 905 479-9888
This demand is based on the law of Ontario Consumer Act 2002
We purchased a Samsung refrigerator # Rf260BEAASR at a cost of $1498 + tax + $48 delivery. It was delivered on date of Nov 5, 2013 but it is malfunctioning. We, the purchaser launched complaints to the above-mentioned office on Nov 5, Nov 6, Nov 7, Nov 8, Nov 11 and Nov 12. All told, it is six consecutive days of complaints. A serviceman showed up on Nov 7 and determined that the fridge malfunction because it is missing vital components. Therefore he couldn't repair it, then left.
As per Ontario's Consumer Protection Act 2002 we demand the refund of our money.
As per law, the RETAILER is liable to a purchaser for a defective product and refund the money regardless what the retailer contract read and signed.
If the merchandize is paid, the business has to take back the goods either picking them up or paying for the cost of sending them back.
Judy and Antony Li
This letter was emailed and hand delivered by Antony Li to
QUAN TV Appliances 4421 Highway 7 East Unionville
Daren acknowledged the receipt of the email and read this letter, but refused to sign it. Which was OK with me because I had Wayne with me to witness the delivery of this letter.