In-ground Pool and spill-over spa installation
Thought the installation service was good in the beginning...tried to use Ajax pool store and found the staff to be unhelpful, RUDE and poor at communication. Continued to use the service to open and close my pool.
Then 4 years after the pool was installed, the water level dropped 3 inches every night. Called and was told we are very busy and cannot see the pool for 5 days. Without notice some Rand pool hand came and saw the pool and left a note that nothing was found. No followup from Ajax store. I called in a local pool company, they listened thru the concrete deck with a scope and found multiple leaks thru the piping. After digging they replaced all the piping and left the old pipes as 'discussion' points for Rand. Rand had installed all the piping on top of the steel wall supports incorrectly. The pipes cracked where they made contact with the supports. This is sloppy installation and we are dependent on the expertise and professionalism of the installer. It was not due to improper closing since the crack were directed over the supports but nowhere else. When I called back owner dismissed my emergency actions to hire another company as reason to reject responsibility for the initial poor installation even though he agreed that 'total plumbing failure is rare, it should last 10 years but we warranty for a year'. This cost $5k to repair and ruined our summer.