Well this review speaks for itself, thanks John from brampton we appreciate your time in writting your experience with Weed-A-Way!
Thank you, for writting a review on behalf of Weed-A-Way. It is every employee's obligation at Weed-A-Way to be well versed in lawn conditions and in the products and services that we provide to our clients. We set hight standards for the products that we used and the services that we provide. As a professional, it is vitally important to be skilled either on the phone or in person, at assessing the various lawn conditions , making educated decisions and informing the client of problems and solutions. The customer expectation is to hacve a proffessional knowledgeable Lawn Care Technician service their property, and customer service department that would provide accurate information over the phone. Weed-A Way stands behind its policy of " Unlimited Service Visits!
Thanks Lynn for taking the time to write a review. We appreciate the feedback and we are glad to hear your expectations were met by Weed-A-Way! We look forward to doing business again with you!
This entry did not meet HomeStars review criteria.
This client's home is located in south Burlington and her property is heavily treed with sandy soil. When she complained I responded promptly and tried to satisfy her needs. Her lawn desperately needed new soil as she has not done this for at least 6 to 7 years, she needed minimum 3 yards of soil. I offered to give her two and charge her for one, I even told her that I would send my men back to manually cultivate her crabgrass as our hands have been tied due to pesticide bans. When I go on a service call to a client's home to see what the problem is and recommend treatment to resolve their issues, sometimes I have to charge and sometimes I do not depending on the issues. As far as her two other contractors' comments about deep watering the lawn to revive it, if you deep water a lawn that is 90% sand based soil this will not help, the sand will not hold any water at all. We are sorry you were unhappy with our services.
Claiming a Service that we never signed up for
This situation was a misunderstanding. We had already completed the application for Mr Jaspreet, he had cancelled after the fact. We just wanted to be paid for services rendered and we only threatened collections as a last resort. We have been in business for 39 years and we do not invoice unless a job has been completed.
It is our practice if clients do not pay for services rendered then after 6 attempts to collect we send them a warning letter. If payment is still not received then they will be sent to collections, we believe that this is a fair way of dealing with accounts receivable. I am sorry that you are unhappy with your service, but we expect payment when a service is rendered, even if the contract is later cancelled.
When we perform a service we expect to be paid. If someone cancels a service, we give them a cancellation tracking number and give them our operator's name, everything is time stamped in our computers. We record all phone calls also. I'm sorry you are unhappy Thomas, but the information provided in this review is very inaccurate.
This client has a very good point, since then we have changed our advertising to reflect delivery areas and this problem will not happen again. From all of us at Weed-A-Way, we apologize for this and can assure you that this will not happen again.
Kevin Mahoney.
We would under no circumstances use profanity towards anyone, let alone a customer. Our staff is well trained and does not make fun of our customers. I am sorry you are unhappy with our company, but all phone calls are recorded and your statement is untrue.
Lawn Care Specialists who guarantee a healthy & green lawn
Weed-A-Way is one of Canada's largest independent, family-owned and operated green lawn care companies. For over 4 decades our professional lawn care and weed control services have served customers in Mississauga, Brampton, Oakville, Burlington, Milton, Georgetown, and Caledon.
Keeping a lawn vibrant, lush green, free of weeds, safe from insects and pests, is a shared responsibility between our professional staff and the home owner whose lawn we care for. A responsibility that we take very seriously and are deeply committed to.
Download our Lawn Care Tips to stay on top of lawn maintenance.
Now there’s a way to stop thinking "The grass is greener on the other side"! Weed-A-Way’s premium lawn care products and services will make your dream lawn a stunning reality. Here’s how:
*As industry leaders and certified IPM (Integrated Pest Management) specialists, our lawn care programs utilize the most advanced turf management practices and products.
*Our lawn amendment treatments as well as lawn care programs promote a vibrant landscape.
*Depending upon weather conditions, we use a combination of Liquid and Granular fertilizers. Of course, if you prefer Granular, just let us know.
*We guarantee results with our fertilizer and weed control programs. If after an application stubborn weed persists we'll come back and re-spray at no charge.
Our services consist of the following programs and additional services:
*Basic (Fertilizer & Weed Control) Lawn Care Program
*Intermediate Organic Lawn Care Program
*Advanced Lawn Care Program
*Weed Control: FIESTA: A highly-recommended timely weed control which is composed of iron and is odourless, Fiesta kills the weeds but does not harm the lawn. It is applied by our highly qualified technicians throughout your season long program. Weeds compete with grass and plants for nutrients, water and sunlight. Broadleaf weeds are usually the greatest threat. If not dealt with quickly, they can destroy all your hard work. Effective weed control solutions from Weed-A-Way lawn services will ensure a healthy and vibrant lawn. We have extensive experience in dealing with various types of weeds like dandelion, broadleaf plantain, etc., and know how to deal with each one.
*Core Aeration: The secret to a lush, green lawn is core aeration. Soil compacts over time and especially with traffic. Core aeration allows nutrients, water and oxygen to reach grass roots more easily. However, lawn aeration is more than just punching holes in the ground. You must have the proper equipment and be willing to set aside a couple of hours for aeration. It’s also important to know when your garden needs core aeration. Weed-A-Way’s lawn services take the trial and error out of grass treatments. We make sure that the grass is always green on your side of the fence.
*Grub Treatment: Typically, grubs attack grass roots. A damaged root system results in a poor quality lawn with dirty, yellowish brown patches. Timely grub treatment from Weed-A-Way will avoid the huge expense of replacing your lawn as well as eliminate the threat of skunks and raccoons that feed on them. By using natural grub treatments like nematodes (naturally occurring microscopic worms) to destroy them and alfalfa treatments to stimulate roots, increase growth and drought resistance, our efficient lawn services will ensure a strong and healthy turf.
*Crab Grass Control: Crabgrass forms thick clumps of light green leaves that are highly competitive with turf grasses. It turns brownish red in mid to late summer. Timely treatments are the most effective way to deal with crabgrass. Since this lawn problem germinates from seeds in spring it’s extremely important to apply the crabgrass control treatment before germination takes place.
*Lime Treatment: In order to have healthy soil that supports grass growth, it is important to maintain the appropriate pH (acidity) balance. Using lime treatment is often the best solution. Although some lawn experts recommend lime treatment before starting a lawn, applications on mature turf also have several benefits. However, in order for your lime treatment to be effective, you must have knowledge of your soil’s pH levels. Our experienced lawn services will analyze a soil sample before applying lime treatment to your grass. We make sure we get it done right.
*Surface Insect Control: Chinch bugs, sod webworms, cutworms and other surface insects usually strike in the summer. They are so small and usually buried in the lawn thatch; that’s why it so hard to spot them. Very often insect ridden grass looks dry and you might think it simply needs watering. Since your lawn is already stressed with the heat, drought-like conditions, weeds and traffic, the damage is greater. Weed-A-Way surface insect treatment means identifying your problems quickly and correctly, and then taking the appropriate control measures to eliminate the pests.
*Overseeding and Core Aeration: Core aeration makes your overseeding efforts worthwhile. By unplugging the soil in a methodical way, you can remove thatch and reduce soil compaction as well as increase success of weed, surface insect and lime treatments. But a significant benefit of core aeration with regard to overseeding is that it allows the nutrients to reach the seeds and roots faster. Our expert lawn services can handle your overseeding and core aeration requirements to ensure proper effectiveness.
