We had approximately $40k in work done including significant basement renovations.
At the outset we were told the project would be complete in 2-4 weeks. The work took nearly 8 months to complete, with strong pushing required on our part.
About a month in, we stopped hearing from our project manager. Eventually we asked one of the subcontractors (!!!) and discovered that our guy had left the company. You'd think Royal Home would have let his clients know. Numerous calls and constant pushing from our side was required to move the project along.
The quoted priced was average compared to the other estimates we receved. Early on (and before we were disillusioned), we were asked to chip in a bit more for some excavation that had to be done.
Quality of the work done was quite high (once it was completed). The only blemish on the quality has to do with the fact that the sub that was brought in to do the excavation was hit with a stop-work order from the City, and was forced to redo some of the work.
We will not be going back to Royal Home again and would not recommend them to others.
- Company Response
I have personally searched through our files with regards to this posting. I have failed to find this particular project with the little information I have. I encourage "George" to email me directly so we can identify the project and post an appropriate response to this posting.