My comments are best summarized by the following letter I sent to their President.Dear Peter,
We have not met however I feel I know you through the experience I have had dealing with many of the employees in your organization. You have clearly developed an extremely customer focused culture in your organization. You have also hired extremely skilled individuals that know what they are doing and go about their job in a very efficient and thoughtful manner.
Patterned Concrete's process is organized and precise. From the initial meeting and quote with Tom, to the design process with Yosef and Suzie everyone was pleasant and professional to deal with even as we made design changes. The work schedule provided was an excellent road map of exactly how the process would unfold. In fact, your company may very well be the best organized contractor service I have ever dealt with. Given that your organization has to adjust around weather conditions, the process was very smooth. I was continuously consulting the schedule and always was aware exactly where we were on the project. Ellio (a true master of a mini excavator) started his excavation on Sept. 29 and sealing was complete on Oct. 22
I was very impressed with your forming carpenter, Joseph who went about his work with precision and was not bothered by my questions throughout his work. I am convinced that this level of attention to the structure is a key to producing a great concrete job. I was also extremely impressed how Dino stepped in to offer his insights when he recognized that the initial layout would have to be adjusted to ensure structural integrity. Ryan and his grading/rebar crew and Carlos leading the pouring crew worked hard and focused to get the job done as quickly as possible.
I was pleased to see Luke prepared to work on a Saturday to complete the parging. Speaking with him I could see how much pride he takes in doing the best job possible on the vertical stamping. In addition the key clean-up was performed as promised and the clean-up crew did a wonderful and complete job. The sealing was complicated by rain however as soon as it was clear your guys were here. The final product is beautiful and certainly exceeds my expectations. In summary, as a former President myself , I know how difficult it is to hire the right employees and develop a truly customer focused organization. You have achieved this and I congratulate you for this. Please pass on my sincere thanks to all those involved in my project. I will also be posting my comments to Home Stars and providing a 5 star rating. You may use me as a referal any time and if you wish use any photos of our project for your marketing material.
Thanks again,
Cheers, Rick
- Approximate cost of services:
- $25,000.00