Verdun Windows And Doors

My door was ordered and the sales rep indicated I would get a call when the door arrived early to mid October. When they still hadn't called by mid October I called the office only to find out my door had arrived but they did not call me to make an appointment.

The day of the appointment the installers were to arrive between 12-3pm. They called my husband around 10:45 asking if they could start early however I was not at home, rather my housekeeper was there. My husband indicated I could be home at 11:15 and they could scope the job out from the backyard if they wanted. In stead of waiting for me to return, the guys went to my door, knowing I wasn't home, and entered while my housekeeper was there. She felt like she couldnt say no and let them in. It was very clear to them who she was and I came home to them in my house without anyone home because my housekeeper had left. The installer outright was dishonest to me and told me that they thought my housekeeper was me, when it was clear they had spoke to my husband and he said I wouldnt be home until 11:15. I felt violated as to me it is common sense that you should not be in someone's home If they are not present.

The actusl installation of the door was fairly quick and clean and the product looks nice but the situation left a bitter taste in my mouth.

At the end of it all the Patio Door looks good but the whole experience just didn't meet my expectations.