National Draperies is wonderful at both helping you select your draperies and producing a beautiful product installed professionally. They need to work on their ability to meet estimated delivery dates and their communication with customers when there are delays. Yet, that being said, I would definitely use this company again when purchasing custom draperies.
Here is my story. The staff in the showroom were very helpful getting me started and Amy, who came to my home, was wonderful, patient and helpful in guiding me to my final choices.
Once they were finally ready, the installer worked with my schedule and arrived at the agreed upon time. The draperies are gorgeous, well made and work fabulously in my home.
The problem occurred in between these two events. When I placed the order towards the end of March, I was told that I could expect my draperies around the end of April, at the very earliest (April 30th was the estimate delivery date). When I called in the first week of May to check on their status, I was given a very unoptimistic "late next week". Two weeks later I called again. They said they would call me back. After waiting an hour for the return call, I tried again and was told that the staff actually have to leave the showroom and go to where the draperies are made to find out their status. Again I was told that someone would call me back. About a half-hour later, another staff member called to tell me they weren't ready yet and to call the following Thursday if I hadn't heard from them. By now we are well into May and no reason for the delay has been given. Finally, when I called again on the following Thursday, as instructed, I happened to catch Amy in the office. She told me that they were almost done and I would hear from the installer in the next few days. The following Monday, Yong called and the drapes were installed the next day - June 1st. One month later than expected and exactly 10 weeks from the date of order.
My issue is not that it took so long, they were definitely worth the wait, it is the lack of information during the process. It would have been better if they had just told me it would be several more weeks when I first called at the beginning of May. Also, why can't the showroom staff find out relatively quickly the status of an order? Why do they have to leave the showroom? Do they not have some kind of computerized order management system so they staff can track their orders? This lack of information is poor customer service. Custom draperies are expensive. Customers have the right to know how their orders are progressing. It is for this reason that I can not give this company 10 stars.