Sterling Homes Edmonton

Purchased 2013 spec home. Hired home inspector, found many careless mistakes, had to go to the city to get the deck permit to find that deck had 3 deficiencies that have not been corrected. Plumbing permit not signed off properly. Main issue is severely damaged concrete on driveway and sidewalk at six months, build says it is acceptable. ??? 40% spalling , Brand new home! It ruins the appearance of my home and depreciates the value.Builder did not supply me with info and stalled about importance of starting a claim with the Alberta New Home Warranty Program.The level of service is inadequate, no one takes responsibility for any of the problems. I will never buy from this builder again.

baught a house off sterling in 2011 from day one has been a issue..Firstt issue they had a excavating company dig out the foundation next to my house an insted of leaving material along side of my foundation they removed it an i had significant basement flooding. I had sand coming through my wheaping tile an sumppump They told me to have somone look at it... Then a friend plugged a hair dryer into one of the outlets an it cut the power to my second floor (sterling once again said this was my issue not theres) my rough grade was done wrong. My central vac lines that are inside my walls have wiring ran through them. My 4 year old son was walking down the stairs an went through the railing(sure enough they had the railing attached to just the drywall an nothing els, I had them come "fix it" all they done was cut the railing off an left 2 big holes in my wall that I had to repair. When we turn on a vacume cleaner on the second floor all my tvs cut in an out( ive called sterling over an over i called the supervisor an not one person has return my call... my parents bought a house from sterling and when you walked up or down the stairs they would shake back an forth so my dad looked under the stairs an they had nothing connected so it was just like a floating stair.
I would never have another house built by sterling an I would never recommend anyone to buy a house from them. No customer service all they want is your money an once they got that your a no body

Customer service sucks.They are always playing some kind of games, not giving clear response to customers.our rogh grade was done last year itself and them people dont know about it.Then the lady at customer service redirected me to an excavating company who gave me other non valid reasons about rough grading.We gave $1, 000.00 as security deposit fee which is refundable after completion of landscaping within 12 to 18 months, I called the City of Edmonton and the officer told me its the responsibility of builder to issue rough grade certificate but I still cant understand thir games.I dont recommend people to buy from them.

It's been a pain building with Sterling Homes. We chose them based on their accolades but customer service has been painful, poor, slow and bad - lack of clear information on home specifications, no show at appointments, ad hoc requests to come sign documents never discussed, inexperienced salesperson, building delays, lack of update on process etc. They have absolutely no regard for customer needs or requirements. Our home isn't ready yet, I wait to see if they live up to their quality promise. I have regretted choosing them and wouldn't recommend them to anyone.

I bought a spec home from sterling homes year and a half ago. They have cheaped out on doing proper TV/internet wiring by only putting cover face plates without the sockets which is a significant extra cost to get another contractor in to re-wire these cables and they should have completed it in the first place instead of trying to put the cable providers on the hook for finishing their original home build. My brother bought a new home from another builder around the same price range as my home and he has received those network and TV cable sockets and better yet dual sockets and a entertainment system management center in the basement to keep the whole house connected at the source. I wish Sterling homes did the same instead of cheaping out on it to stay competitive with the other builders.

I wish I had found this site and read the comments about Sterling before building with them. I chose them on the basis of their claims about being so highly ranked in customer satisfaction which was terribly important to me. Unfortunately, my experience has been downright traumatizing. I was required to sign a document that says the company is not responsible for what the sales staff say but everytime I need anything I am REQUIRED to go thorough the sales staff who seem to hate dealing with customers or are terribly put out by writing things down. My first staff had no clue about their product, didn't inform me about key policies which will cost me huge money to amend. Sterling refused to stand by it even though I had a witness at every meeting. The second sales staff is downright intimidating to deal with - pretty much everything angers him. When I ask for something specific I am told (harshly) that I am over thinking things and yet when what I don't want shows up in my house am told too bad, it's on my plan. In the end, they just beat me down and I get whatever they want to do. People please, get EVERTHING in writing with this builder before signing a single paper, bring witnesses to everything, if at all possible, do not sign that particular paper that says Sterling is not responsible for whatever the salesman says unless you are prepared to fight every step of the way. It's a game they have more experience in playing than we do and they will win it. In the end, I have just given up trying and I am absolutely terrified to speak. I am spoken to as if I am scum and every question is met with a glare or harsh words or by angrily throwing paper around. I can't wait to sell it and put this behind me. I absolutley would have walked out on this deal if I would not have lost my life's savings in the process. The good news is I no longer have any desire to build a dream home on my bucket list.

Not impressed with Sterling at all. Had many issues with products promised in writing and not delivered. Service is a headache and a constant fight. Finishing is completely different then what was presented in the show homes as basic. Overall, not impressed with the quality of work received or the service on it afterwards.

i am very happy with the home I bought from sterling. The staff were friendly and helpful. The construction of the home is excellent. The quality of the materials are great. I don't have any issues. I would recommend them to others. They were easy to work with. Previously, I did my research of the different builders and I chose sterling because I was happy with the design and construction of their homes.