Sterling Homes Edmonton

I purchased a brand new home from Sterling homes. While constructing a huge house of 2550 sq feet some minor flaws are inevitable.
But, I am deeply impressed with Sterling home's after sales warranty department. Just one call or email to them and issue was solved in a certain period of time.
I really appreciate Trevor in helping us out.
In my opinion they are one of the best builder's in town and their warranty department is excellent.

Sterling have good marketing and sales staff. So i just catch with them bt after buy house 2 week my flooring come out, all Windows have crack much more issues bt i put request lots time and now its already 5 month t no one come for look around or fix it jyst hire some guy on kijjiji to fix it.
I recommend rent apartment better than sterling home.

Its been only 1 year that i started living in my brand new home in fort saskatchewan. 1st day on my walk through I noticed several issues and informed this to the representative and as of today nobody fixed it. Major problem started after few months. I find cracks on my window and door frames and when I complaint instead of fixing they brought me kwik seal and asked me to fix it around all window and door (what a joke). Then my roof started to leak and started to foam mold around my house. When I complaint sterling brought me Moldex mold removal spray and again asked me to fix it. (Other day my neighbour's said, imagine if there is a structural problem in your house I think sterling is going to bring wood and tool and will ask you to fix it? What a joke ) the inspection guy came to check the mold told me there is serious problem with my Atic and my front structure.
Other issues: back door won't close properly, cracks on basement floor, heat issues, kitchen cabinet door etc.

Not a good experience at all.

Not happy with the length of time to build our house. From 8 months to 13 months. We overlooked numerous errors along the way but the length of time we have had wait for possession is not what we signed up for when we first inquired about building with sterling. Very disappointed. Builders who do this do not care about "family ". Again extremely disappointed.

I wish now that I would have looked into sterling homes before buying from them. Absolute garbage quality of workmanship. First noticed my outer most deck pile was drilled 6 inches to close to the hose, so instead of fixing it, they simple moved the sonotube cap 6" away, leaving the pile on a 45degree slant. The house has been settling so now the upstairs bathroom door jams so tight you can barely get out of it. Literally broke the corner of the door off. Concrete driveway corner broke off the main pad less than a month after being poured. I haven't been able to use my master bathroom bath tub as it appears that it was hit by something from the outside and now I have a 3" spider crack that goes clear through it, and would leak into the pantry below.
It comes to the point of me saying screw it and doing a proper job on my own dollar and time rather than waste my time trying to get any warranty issues "fixed".
Beyond unimpressed with the builder.

We bought our house in December 2014 and were pleased with the service we received when we purchased the house but that is where the good service stopped. We had service appointments missed with no explanations or apologies by their sub trades. We noticed that the piles for our deck were broken, one of them 2 feet down below grade. When Sterling sent someone to fix them they basically made a concrete hat that sits on top of the broken pile with no rebar or reinforcement. Once they dried I kicked them off the pile with sneakers...not very secure. I ended up buying screw in piles when I built my deck because I was tired of hearing their excuses on how the concrete would have been solid if I had left it on the broken pile longer because the roughness of the broken pile would secure the concrete "cap"! Going back to me building my deck, I know that living in Canada that we have "seasonal work" that needs to be done and I understand that but what Sterling doesn't seem to understand or care about is that there is a "seasonal timeline" you would hope that they payed attention to. We have been waiting patiently while they give us excuses as to why on August 25th we still do not have our rough grade completed. This has been the single biggest frustration we have had with Sterling. They didn't trench the power out to our garage until after all the other houses in our area had their rough grade completed. They even did our rough grade, BUT because they trenched the power line after this had been done and just left big piles of dirt from the excavation everywhere we still have not received our rough grade certificate! They assured us they would get the dirt "touched up" even though it requires a little more than that seeing as there are big holes left where they left the electrical risers at our house and garage. We have been waiting over a month!! So we built our deck because we have a short summer season, hence their excuse for "seasonal work". We would really like to put our landscaping in so we could get our $1000.00 deposit back and I think while we are at it a fence would look really good too... problem is Sterling keeps telling me that we cannot do anything until they "touch up" the rough grade. Well after numerous emails and calls with their service department they still haven't done ANYTHING!! The ironic part is that we have to give THEM a landscape deposit... I would love to do our landscaping! There should be a holdback until they finish EVERYTHING!! Once they have all of your money why should they care how long it takes, they earn interest on everyone's landscaping deposits. Who knows maybe they will get around to it next year come seasonal work time!! All of the other builders in our area have their rough grades complete, I should have chose one of them!

I purchased a house from Sterling and am really dissapointed with the quality of work and customer service.Within the first
year of owning there were so many issues(wall sidings coming off,garage door stops working,bathroom door not aligned, tissue holder not on the right place, bath tub flooding due to dust and pieces of wood stuck in the drainage,garage pad control not programmed).On the 14th month,
the concrete on my garage was spawling and pitting.I complained the issue and they said its out of warranty and I told them the issue is not normal for a 14 months old house. I checked the houses in my neighborhood and noticed that their houses have the same concrete issue compared to other
builders. On the second year the front roof siding about four feet long came off.Because of this experience, Im not going back to Sterling and I cant recommend them to my friends.
Also about a few months ago my wife found two straight long nails in the furnace room and her head was almost hit. I email them about this but they did not answer me.If you are looking
for a house, dont buy from Sterling and you will be sorry. The quality of their works and customer service are crap.

Graham Salmon and his Spruce Grove team made building my first home as easy and enjoyable as i could have imagined. Despite having come into the area after my deal was finalized, Graham's approachable demeanour and accessibility made it easy to get timely and detailed responses, regardless of the nature of the question. When it came to the construction, Graham and Paul (superintendent) were excellent about keeping me abreast of the details and affording me regular access to see first hand the quality and progress of the project. As a professional in the construction industry I was immediately impressed by the level of cleanliness and professionalism of the worksite at every point of construction. The home was delivered as promised with respect to the quality and type of materials. Deficiencies found at the possession inspection were minimal and immediately addressed. In the five months since my possession, the warranty team has been diligent in quickly addressing my few concerns, and the subcontractors have been pleasant and accommodating with regards to my schedule. Having been a December possession, my rough grade wasn't completed at possession. However, as promised, Graham and Paul ensured it was done as soon as spring hit. I have heard accounts from others in similar situations that it is often difficult to get the builder back to finalize the grading, limiting the time available to finish the landscaping within the summer. Overall I can happily say that my experience was a great one and i wouldn't hesitate to recommend the Spruce Grove Sterling team to undertake your project.

im here to update my review I had in January. Tho the speed of the build took longer then I thought, the quality was A+. Graham is good at communicating with us. Quality over speed.

We bought a spec home through Graham Salmon from Sterling Homes. Our home is still in the building stages but so far everything has been awesome!! Our house looks great and Graham has been so good to deal with. We would definitely recommend people to purchase with them. Graham has been nothing but helpful throughout this whole process and has been able to answer our questions and/or concerns along the way. I would buy another house from Graham and Sterling all over again.