Mobilia Canada

Ordered two book cases and a desk. Payed for delivery and to put together. On delivery they told me they can't put it together today we don't have enough time! Called 5 times and left messages each time to reschedule for them to tell me they will be in tomorrow.

Worst experience ever! 2nd an las time I will buy from Mobilia. You want to hear something real, before going to buy to Mobilia call me 289 8086717. I will tell you my horrible experience with Mobilia and every single approach to resolve the fact that I bought a reclining sofa from Burlington store $4000, very nice sales rep. but once they got your money you will cry!! I don't even know why I give Mobilia a 2 nd chance. I even have recorded conversations you can hear with warehouse people, and delivery drivers. Buy furniture is a whole process starting by chosing and paying and ends with warranty service. But you mever expect to get stock in delivery process which will never happen! You eant to do something wise, do not buy there before hearing my horrible experience!

I never take the time to write a review but this one deserves one. We ordered a dining table and was told expect time of delivery to be between 4-7pm. On the day delivery we recieved a call stating their an hour behind so expect to be delivered by 8pm. What time is it now 10pm? This is ridiculous never ever going back to mobilia even though we really like their furniture. Dinner time after they assemble the dining table.

Is cannot express how pleased I am!
Delphine, the professional sales and service that you and your Mobilia Mississauga store provided me in the record time I had to outfit this clients new luxurious condo was astounding. Your product knowledge of "in stock" furniture pieces as well as your stylish suggestions were amazing. Everything for the living room, the dining room, the master bedroom and more arrived not only on time , but well packed and accompanied by a crew of very helpful movers that Mobilia contracts. The furniture was not only stylish, it was solid and was just perfection in this clients new place. Delphine, I could have never accomplished this without your superb sales suggestions and your great Mobilia Mississauga store - my One Stop Shop for me !

Recently I was shopping for a new condo furniture . I have to admit that was not an easy process. At Mobilia in Mississauga l've met Reshma a very helpful and professional lady who did a wonderful job to choose all my furniture as soon as I told her what I'm looking for and need. Reshma thank you for your help. We love our new staff.
Teresa Rogowski

Had a great experience and will be back for sure. Mr. Martin was try ing to help me with my budget and my ideas.He gave me more infos regarding their website also to ensure I reconfirmed my choices. No bla bla about the products - just the plain truth and demonstrated the diffrence in quality versus budget. Merci Steve for helping me in both languages.

Almost all my furniture from Mobilia Mississauga. not only I like their furniture, I like their services too. We always seek Reshma Nanavati's help in purchasing furniture from Mobilia.
Reshma is highly supportive and understanding. She is very professional and excellent in her work.

We went to Mobilia knowing that they had quality leather furniture. However, making the decision to buy a leather sofa suddenly became daunting for us until we met Reshma Nanavati who was like an encyclopedia of furniture information. She went around with us happily and tirelessly understanding our requirements and never put the burden on us to buy just because she had spent so much of time with us. We are yet processing our thoughts and will soon buy at Mobilia from Reshma. Meeting her once again (and again) will surely be refreshing. Reshma you are an ideal saleperson!!!

We've always liked Mobilia's modern furniture designs. However, the customer service unfortunately is a different story.

We recently bought a bed from them and paid for their delivery and set-up service. We were told we would receive a call the day after from dispatch to schedule a delivery date. We didn't receive a call so we decided to give them a call instead. Left a message (as the machine asked) with our contact information twice. A few days past and still no reply. After numerous tries, we eventually got through to a live agent and managed to schedule a delivery date. Hooray!

The day before the scheduled delivery date, dispatch calls and declares they have to reschedule. Having booked the service elevator and made arrangements to stay at home that day, we had to rearranged everything for the new delivery date. Inconvenient, but we're understanding people.

I was told by dispatch to expect delivery to be from 12:00-2:30pm. Around 11:45am, I received a call, but was unable to answer as I was in a conference call, not expecting the delivery to arrive until at least 12:00pm as dispatch had stated. A few minutes later, we hear loud knocking at the door and realized it was Mobilia, here to deliver our bed, 15 mins before the scheduled time.

Being early is great - what bothered us was the attitude of the delivery personnel. When we answered the door, they repeatedly asked "WHY DIDN'T YOU ANSWER MY CALL?" in a very rude tone, full of accusation.

We're sorry that you and your dispatch department seem to have a communication problem because they clearly told us to expect you from 12:00-2:30pm, not BEFORE 12. We're even more sorry that you're so incredibly upset that we didn't answer your call that you seem to forget any ounce of manner and decency.

As a paying customer, we don't expect world class, red-carpet service; what we DO expect is for our delivery to be relatively pain-free and accusation/attitude-free. We're paying for furniture delivery. NOT attitude and wrongfully placed accusations. /rant

Mobilia, you've lost any of our future business.

TL;DR: nice furniture designs, bad delivery/customer service.

I wish i could give this company a -10 for it's terrible services. It has been 3 weeks now going to 4 weeks since i ordered for my dining table from Mississauga store. At the time of purchase, the sales lady promised that the table will be delivered in 2 weeks(how misleading is this!) without fail. When i placed the order I thought i would have it before thanksgiving but unfortunately not. When i called they promised the table will be arriving on 8th Oct, i just called again and am told the table will be arriving on 13th Oct. So i called today 13th Oct and was told that my table will arrive at the warehouse on Nov 14th(Information that i gathered from shipping dept). The sales lady is avoiding to call me back and as soon as i give her my phone number to check the order she says that she has to call the warehouse then call me back shortly of which she never calls. I will put her name here so that you avoid dealing with her. It's very frustrating and annoying. Why can't you be honest with your clients?? 2 Months waiting for a dining table!!! is this company for real?? You asked me to send an email to info@mobilia but 3 days later i haven't heard from you and still no table yet from sept 17 to now Nov 3. The waiting continues!