We have a few cats so I felt it was probably time to clean the ducts for that reason. We also never had since buying the home 4 years ago. I was a bit worried the cats would get freaked out or get in the way however the two guys (Steve and Matt) who came to our home were both really polite and respectful of our requests and of our pets. They seemed to work very efficiently at vaccuuming the ducts out with their huge vaccuum they had in their truck. It got a bit cold with having the door cracked open for their hose to run through but nothing we couldn't handle for the 1 hour or so they were here. I requested to have our dryer vent cleaned out which they said they did, I will still need to see myself as I haven't run a load in the dryer yet (it was previously not drying well). They told me it was very clogged up. They also said it wasn't included in the service. I felt it should really be, especially since we were paying 330 + tax for a home that is not very big. Regardless I believe they did unclog it as both guys seemed like honest and hard-working individuals. They did show me photos of a couple of our larger air ducts (before and after photos). I assume they were our ducts, although I never saw them take the photos. If they were then they certainly cleaned alot of filth from inside those ducts.
Upon finishing their service the home smelled very nice with the thyme lemon sanitizer they sprayed in the vents. Too bad it doesn't last longer :)
I should also mention that when they were cleaning our furnace they loosened a wire and so it was not working when they left. We had to call Paul at their office who let the guys know to come back and see why the furnace wasn't turning on. Thankfully we had a back up gas fireplace in our living room because it was very cold outside. I suggest in the future they ensure the furnace is working when leaving a customers' home however I was more than happy with how quickly they came back to resolve the issue. This is very good customer service and I know this company is working very hard to ensure they keep their customer happy. I would recommend this company to friends or family who need their ducts cleaned.
- Approximate cost of services:
- $375.00
- Company Response
Hi Sonja, thanks for taking the time to share about your experience with us. This was a very detailed review, and you bring up a lot of IMPORTANT points in it. Having completed your job a lot quicker than anticipated, if you take a look at your invoice, we actually DID the Dryer Vent Cleaning for FREE :) As far as the photos go, your absolutely correct. How do you know if those pictures are actually yours? There are some companies that show the exact same before and after pictures, to every customer, but its not even from their own house. I can assure you that the pictures you viewed were infact from yours, and if you ever have any doubts, pick up the phone, tell me to get over there, and we will do a complete inspection again, no worries. For people reading this review, keep that in mind, as you want to be sure the pictures your viewing are indeed from your own home. Lastly, about the furnace. We do make sure the system is running before and after we leave. For whatever reason, they just put your fan on and left the heat off, but the wire that was disconnected was for the heat, which still allowed the fan to run, which is why it probably didn't cross their mind to check. None the less, when we goof up, we make sure to have the problem rectified as quick as possible. Glad this was all done to your satisfaction and you were happy with your decision to have us in your home and complete the work. Thank you again for the kind words about our company. We appreciate your referrals and look forward to serving you again down the road. All the best, Happy Holidays and all the best in the new year. Paul