UPDATE - The company immediately reached out to me to discuss my review and after explaining my situation, they agreed to compensate me for the plumbing work that hard to be done and applied a further $100 credit to my account. I must say that I'm very impressed by the service here and have adjusted my score on my earlier review accordingly.
Hired Duct Cleaning Specialists to come in and clean my ducts for the Wednesday. They did the job as requested, however, in testing the humidifier - or whatever they did (my wife was there and couldn't provide a fully accurate description as to what happened) - they saddle valve connecting the humidifier water line broke. So, now I have to pay an additional $200 to fix this and the phone number to the duct technician isn't being picked up. We are also waiting for the pictures of our duct work to be emailed to us so I can 100% verify that the work was completed (I was at work when the work was done).
- Approximate cost of services:
- $380.00
- Company Response
Hi David,
I was just going over some reviews on homestars and not sure if it is you or not, but your the only one I can try and make out as DGC in East York around that time of posting.
I have never heard from you regarding this incident until coming across this posting.
Please call me at your earliest convenience at 647-234-3828 to discuss or email me as well.
I am not sure how our duct cleaning service has any effect on damaging your humidifier valve, but none the less, I’d like to chat with you and figure something out.
Also, as far as pictures go… we have hundreds of photos, and typically go over them with the customer during the job itself… we don’t save them… I’d be more than happy to come out myself and inspect the system to ensure that everything was cleaned, and if not, have it re-done again…
Please try and get in touch with me at your earliest convenience, as this is not how I like leaving my customers, and want to make sure you are happy with everything…
Talk soon.
Paul Hannah
The Duct Cleaning Specialists