Encore Painting Ltd

Asked Encore Painting to completely paint my main floor after it was renovated. They were very flexible and understanding of the situation when going throughthe quote process. I wanted to get painting done as soon as it was possible once the renovation was complete and I was informed that Encore Painting would have a team ready within roughly a week's notice. Unfortunately this did not pan out well and painting dragged on for numerous reasons beyond what I had hoped..
-- only one painter was sent to do the work. I would argue it should have been 2 or 3 in order to get this done in a more timely manner.
-- I asked for priming on all walls but it was insisted on me that it was not necessary to prime all surfaces.
-- Painting of one of my doors proved a challenge for them as it seems to have been coated in a non-latex paint before my time, and needed several followup visits to solve painting this door
-- additional follow-up visits needed to ensure the wall coverage did not have anomalous textures cause by painter misjudgement of paint curing physics.

In the end, Encore finished the work, but did not make it happen in a timely manner without my constant supervision. They would not be my first choice for my next project. I understand this was several months after the pandemic was essentially over, but the nature and timing of the work done is more the issue.