We had a sudden plumbing issue and were glad we called Drain Relief.

We needed someone right away and that was not an issue for these guys. Everything was good to go before everyone arrived for the meeting.

My parents home is over 65 years old. They had an issue with water backing up from their kitchen and laundry room sinks. Mark made time to come and inspect the situation on the day I had called him. He explained everything that was going on and told me of all the other possible issues that may come up. He showed up on time, very courteous and professional. He was very respectful of my elderly parents and made sure that he left the house in the same condition as when he started. I would definitely recommend Mark to anyone who is looking for professionalism and honesty. Thanks Mark!

I called Mike in a short notice, despite being busy he showed up and was super dedicated in wanting to help me out. Before doing the job he took the time to nicely explain to me all potential issues and solutions and what I can expect etc. I thought this was great, I learned a lot and knew which directions I might need to go before even getting started. After persistently snaking 3 times we finally got the clog cleared. Though it was already clear from the first snaking but Mike was not happy as he felt that I may have issues in the future again. So he did it 2 more time untill it was properly done and upto his expectations. He spent a good amount of time doing this. I felt he was very dedicated and loved doing what he does; apart from the awesome work he did it was really nice chatting with him. He is a true star. I would give him 6 stars if it was possible. Keep up the good work always buddy and thank you so much for your help.

We have an old home with one toilet not flushing, and water backing up into the sump pump.
All the other toilet and sink work fine. This was a very odd problem, which really made no sense.
I tried a few things on my own and usually I get it, but this time “not”.
I used Mark in the past, and I found him to be very trust worthy, professional, with the tools and experience. Mark came over, we discussed the problem in detail.
The combination of his experience with the older home, the camera to pin point exactly where the problem was “which happened to be just outside the home” and then cleared it with his snake. Was just awsome

With the camera, he was able to confirm no damage in the pipe, so that gave me piece of mind as well.
I would highly recommend Mark-Drain Relief for all your plumbing needs.

This is a case where the small companies that have limited reviews are much better than the larger companies with lots of reviews. Normally I only use homestar companies that have lots of reviews with positive feedback. I took a chance on this firm as the owner (Mark) was upfront and real with his comments and advice. Mark took his time to understand the situation, knew how to deal with it and took the time to cleanup after he left. I will 100% use him again and really appreciate his honesty and work. Highly recommend him

Mark was very quick in response to my posting for a service in Homestars as he came out within the same day. With a thorough investigative work work(including pre-thinking well before the visit), he was able to isolate what the issue was with the information I had provided him. My house is built in the 1950's, and he had enough experience with these older built homes as invaluable experience in his arsenal. I highly recommend Drain Relief!

Used the service of Mark - Drain Relief, for a clogged main drain.
He is professional & polite. He informed us how he planned to address the issue with different options, recommendations.
He provided us in advance a reasonable price quote & there was no surprises at the end.
He arrived as per the scheduled appointment well equipped with the necessary tools for the job.
Using a professional camera, we could clearly view the inside of the drain. Explained what he was doing to address the issue & successfully unclogged the drain without a mess. He suggested preventative maintenance tips.
If needed will definitely be calling him to resolve any drain blockage issues and hence highly recommend his service.
Thank you Mark for a job well done!!

I called Mark in because his expertise seemed needed as in 3 days this minor inconvenience had turned into a nightmare. He used the camera
and then snake on the line and established we had stone in the pipe and a break which turned out to be at the "Y" junction. This break was in the main drain line of the house and disabled all our plumbing including all 4 washrooms.

Mark gave me a detailed estimate the following day. He did the work in his first full day opening along with Matt. He said he would be here at 8:30 and he was.

They cleaned up well after the job and Mark stuck to his estimate and played no tricks. I feel the price was fair and the work excellent. He gave good advice on maintenance in the future to prevent further problems.
The photos are in timed order at 11:00 am 12:38 pm 3:31 pm and 4:28 pm You can see what they had to deal with in photo 2. This work was performed Dec 9th 2019.

I will use Drain Relief in the future and do not hesitate to recommend their services. Also note that despite it all Mark is still smiling in photo 3.
Their was no incentive to write this review other than being a satisfied
and grateful customer.

Mark was able to snake through the clog in a timely manner. He explained in detail the issue with the pipe and explained my options. It was a pleasure dealing with Mark and his worker. It rare to find people passionate about what they do. I would highly recommend him for your plumbling needs.

Called with a backed up kitchen drain and Mark arrived with a smile. So very friendly and on point! He worked on the drain and took the time to double check to make sure the drain was fully cleared. He also took a look at our toilet which was also a success!! Mark was so helpful and so willing to answer any questions. We will definitely use Mark and his company again and will definitely be recommending this company to our friends and family!

Thank you again!!
The ricketts crew (: