Toronto Van Lines

Moving & Storage
Toronto ON
Write a Review
Write a Review

HomeStars
Moving & Storage
Toronto Van Lines
Star Score
Learn more about how StarScore uses a complex algorithm which considers a company's review ratings, responsiveness, reputation, and recency.

68%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Indicates how well a pro reacts to reviews and review-related interactions with Homeowners.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)

Reviews for Toronto Van Lines

Average customer rating:
6.9 10 (91 reviews)

Sort by

Susan in Toronto
Susan in Toronto
1 review Toronto, ON
10/10

Move went as

Just had a move Monday with Toronto VanLines. Everything went GREAT. Paula's estimate was right on.
The movers arrived on time, were very polite and hard working. I will definitely recommend them to my family and friends.
- Susan.G

Approximate cost of services:
$1,600.00
Was this review helpful?
David King in Toronto
David King in Toronto
1 review Toronto, ON
10/10

No complaints

The estimate was spot on and, the estimator a very nice person, I was nervous about the move but was rest assured.
The move went smoothly and the movers were kind people
Highly recommend them.

Approximate cost of services:
$1,620.00
Was this review helpful?
jennys73 in Toronto
jennys73 in Toronto
1 review Toronto, ON
10/10

Smooth and easy move!

Very smooth experience. The crew we had were amazing. Professional, kind and helpful in a difficult circumstance . always respectful of our goods. They understood client service and performed beyond our expectations. Thank you Toronto Vanlines

Approximate cost of services:
$700.00
Was this review helpful?
Ellie
Ellie
1 review Toronto, ON
10/10

New home move in

Moving from an apartment and moving stored furniture in a garage to a new house. Crew started on time, providing useful recommendations to make the experience easier and assembling the furniture back as soon as it was moved.

Approximate cost of services:
$2,000.00
Was this review helpful?
mahnoush2 in Toronto
mahnoush2 in Toronto
1 review Toronto, ON
10/10

Moving

Thanks to Toronto Van Lines and their dedicated staff my moving was very smooth and quick without any damages! They give you peace of mind in one of your most stressful time of life, moving! They were prompt and carful, my Piano was heavy and my new place has narrow stairs and they managed it all. I greatly recommend their services as they're my saviours.?

Approximate cost of services:
$2,000.00
Was this review helpful?
ruby M in Pickering
ruby M in Pickering
1 review Pickering, ON
10/10

Moving houses

Great customer service, the quote was bang on. The team of 4 movers that moved us were fantastic. No complaints what so ever. I would recommend them to any one moving. I will be using their service for our next move in about a years time.

Approximate cost of services:
$1,800.00
Was this review helpful?
Company Response

Hello Ruby
Thank-you so much for such a great review.
Moving is a very stressful time for many people, but we here at Toronto Vanlines Moving work really hard to offer our customers the very best in their moving experience.
The moving team also sends their thanks for your nice comments. please make sure to call our office 416-316-2316 for your upcoming move.

Toronto Vanlines Moving Team

Linda in Aurora
Linda in Aurora
2 reviews Toronto, ON
0/10

House move from Toronto

Terrible, Terrible Service. Broke my washing machine, damaged my previous homes walls and ceilings trying to get the elliptical machine out of the house. Terrible estimate and the moving guys were unprofessional in every way. They didn't want to be there. One mover actually took off disappeared for a couple of hours. My furniture was really nicked and scratched and stuff just plain broken. When I complained they said I should have complained within 24 hours so no recourse. $250 deductible for damages. Washing Machine repair bill was $275. Ridiculous, never again!! Awful business people and bad estimators for overall cost and time. Terrible service. Do not use, go somewhere else.

Approximate cost of services:
$1,500.00
1 of 1 people found this review helpful.
Was this review helpful?
Company Response

We here at Toronto Vanlines moving pride ourselves in customer satisfaction. During this move a Manager was sent out to assess a customer complaint thus found:
1. The washing Machine in questioned had no outside physical damage. The damage was on the inside of the machine. The manager contacted a Washing machine specialist and was told that the damages were not move related.
2. Toronto VanLines Moving was unaware of any other damage. No complaint was ever filed.
We only heard about it through this review.

Toronto VanLines Moving Team

Jodi in Toronto
Jodi in Toronto
1 review Toronto, ON
10/10

great movers with great service

I hired Toronto Van Lines moving for my recent house move. After selling my house, I was inundated with letters from companies asking me to call to set up a meeting for a free quote. Toronto van Lines did NOT sent me a letter, instead they called me directly to set up an appointment. Saving me the first step. I met with Bill and he was kind and charming and new his stuff. Once I got the quote, it was easy to book. I was moving a 4 bedroom House - they were very
reasonable and Bill left me with his cell number. Between the meeting and moving date I called Bill with questions and they were answered entirely. A few days before the move, the company called to confirm. Again, saving me that step. On the day of the move 4 young men arrived at my house. They were polite and friendly and so hardworking. The entire move took over 12 hours and these men worked tirelessly only stopping when WE insisted for lunch, a mid afternoon break, and dinner. bill even stopped by at one point to check up on his crew. The entire time these young men maintained their humour and politeness and took good care of All our belongings. All furniture was moved to where we wanted it, it was
unwrapped and they only left when we insisted that it was done. Many, many thanks to Yousef, Steven, Tarrin, and Kevin. You did a brilliant job, worked so hard, and we are very pleased! I would highly recommend Toronto Van Lines. P.s. We bought the boys both lunch and dinner. I only mention this because I can't imagine having people work this hard for me for over 12 hours and not feeding them. I hope people who read my review and hire movers, any movers, will consider doing this as well.

Approximate cost of services:
$2,300.00
1 of 1 people found this review helpful.
Was this review helpful?
Company Response

Hi Jodi,
Thank-you so much for such a great review.
Moving is a very stressful time for many people, but we here at Toronto Vanlines Moving work really hard to offer our customers the very best in their moving experience.
The moving team also sends their thanks for your offer of food, It was a pleasant surprise that was much appreciated.

Toronto Vanlines Moving Team

Private User
Private User
Private User reviews Brampton, ON
1/10

Moving service

Bill came to my house seen everything that had to be moved. I had a 3200sq ft house. The day of the move, the movers came and said no way will this fit into one truck. Apparently this has happen before. I was quoted $2755. The wanted to charge me in the end almost $7000. I had to fight to pay only $5200. Bill tells me there is an estimate of 80 boxes you had more. He knew how big the house was and seen everything that was in the house. My daughter will be moving shortly and Toronto Van Lines will not be part of that move. On another note the workers were wonderful.

Approximate cost of services:
$5,200.00
2 of 2 people found this review helpful.
Was this review helpful?
Company Response

Yes, this job was underestimated due to the following reasons:
1. There was more content then originally estimated. Which was later found out was the customers son’s apartment content.
2. A moving Manager went to customers home on the day of the move and customer agreed to the second truck that would hold contents from the son’s apartment.
3. After both trucks were loaded customer found out that the new house did not close, as a result Toronto VanLines were left storing the content in our 2 trucks for days.
4. When customer finally closed and we offloaded all contents we gave customer a substantial discount. The customer was not charged for storing the contents on the second 2nd truck.

Toronto VanLines Moving Team

Jesse McLean from East York
Jesse McLean from East York
3 reviews Toronto, ON
10/10

Big Move

Bill came and provided an estimate for four men and two trucks over 14 hours. The movers were young and able and courteous, always professional. They worked hard and consistently. The move took 13 hours and cost less than the quoted price. Not only that, this was the first move we've had where not a single item was broken. We were thrilled with the move, the team having worked so hard to make a stressful event proceed as smoothly as possible. Based on our experience, we would have no trouble recommending Toronto Van Lines.

Approximate cost of services:
$2,500.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
1 of 1 people found this review helpful.
Was this review helpful?
Company Response

Jesse McLean,
Toronto Vanlines Moving pride itself in offering great services because we have great Customers.

Toronto Vanlines Moving Team

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Toronto Van Lines

Toronto Van Lines has been in the moving business for over 25 years providing excellent moving services, and storage, to both commercial and residential clients within Toronto and the GTA, and across Canada. We are one of the fastest growing moving services in Toronto and we are committed to hard ...
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
Looking for Moving & Storage pros in Toronto?