Toronto Van Lines

The movers were completely inexperienced and untrained - they dragged my furniture uncovered across the front of their truck (which was dirty and filled with garbage). My couch and mattress are ripped - they will not pay for the damages. But the worst part is what happened with my child's bed - after the move was over, I slid the bed slightly into the middle of the room, and the mattress partially fell through! The movers did not bother to screw together the base of the bed, and they put the mattress on top anyway! Thank goodness my kids did not get hurt. The movers said afterwards they left the screws in the dresser - so they left the base of the bed unscrewed KNOWINGLY!! What else was not put together properly?? My biggest issue is that the manager Frank said that his movers did NOT do anything wrong!! Are you kidding me? Your movers did NOT screw my child's bed together knowingly, and this is ok with you?? What if this happened with a baby's crib? This is negligence and can lead to severe injury - and since the management is ok with this behavior, there is a good chance that something like this happens again... I am trying to have this reported/investigated to make sure no one gets hurt in the future - but hopefully anyone reading this review will think twice about using Toronto Vanlines. And if you have kids, please check your furniture to make sure your furniture is stable.

Extremely professional in all aspects. The customer service team in the office and their estimator ,Frank, went above and beyond. We received 30 complimentary moving boxes the day after we booked the move! Also, Frank quote us for 15 hours and movers finished in 14 hours! Plus they managed to professionally wrap and bring up our oversized sofa from basement to second floor which was very challenging. I highly recommend this company.

Great experience overall. Quote was reasonable and explained well. The movers were on time and very efficient. They were prompt, professional and took great care of all out stuff. They dealt with elevator complications on both ends of the move with a great attitude. All the fragile items arrives safely. I would recommend Toronto Van Lines any time. Thank you!
Jean

Moved with TVL on back to back weekends. Frank (agent) was courteous and professional and true to his estimate (which was half the other quote I received). The moving crew were great lads and worked tirelessly. Great job!!

I just completed a complex move using Toronto Van lines. I was very satisfied with the move and strongly recommend this company.
Ana Paula, my main contact, was amazing. She came to my home assessed my needs accurately and efficiently. She coordinated all aspects of my two moves in an extremely competent manner and gave me excellent advice. Ana arranged storage for my furniture and belongings, arranged to have my piano moved to my daughter’s home and also arranged garbage/junk pick-up for heavy items all the same day of my move.
The van staff arrived on time and were polite. They protected all the floors of my home on a very rainy moving day. They even dropped the storage keys off to us as the move went late into the night. They worked hard and were well directed by the lead mover Yousef.
The office staff was responsive and my phone calls were answered in a very timely way.
Having moving, storage and junk pickup by the same company again made our move so much easier.
The company did the second move from storage to my new home a month later and my experience was the same.
It is of particular note that I had to change my moving date several times over the course of several months. Each time I called to make the date change Ana was so supportive and understanding. Even though I had to put the move on hold with no firm date! She lessened the stress for my family so much, I am so grateful we chose this company and strongly recommend it.

Needed reliable movers to get all our things out of my home and into storage while we build our new home. Paulo, Toronto Van lines’s estimator , booked storage for us and we moved to storage first . Next from storage to new home. Toronto Vanlines crew and their Estimater, Paula, did an outstanding job! No damage to any of our walls or furniture. They arrived 10 minutes early and were extremely professional . Took a very good care of my piano and heavy furniture. Need movers? these are your guys!!

Professional...personable...efficient...Paula came and gave us a reasonable estimate but when we were worried that we had too much 'stuff', she (at our request) came back and re-assessed the job. Yes, it took two 26 ft trucks to move us. But Paula adjusted the cost and gave me a comforting hug when I broke down in tears with relief; knowing that we wouldn't have to leave too much behind. Moving from Toronto to 4.5 hours southwest could have been a horrendous ordeal, but the team that moved us
were diligent, fast and cared for our belongings like the pros they are...not ONE broken item!! I can only say positive things about the people and the service at Toronto Vanlines Moving.

Working with Toronto vanlines was great. Youssif and his team are the epitome of professional. We have moved across this great country several times and this team is at the top of the list for excellence in service. From the office staff to the actual movers, we were extremely satisfied ! Well done guys and gals ! ( can't forget Paula, our estimator ) most of our furniture are oversized and also have an old piano . Everything was moved damage free. No over time . No extra charges. Thank you for helping to shoulder some of the stress of moving and making it a great experience!”

It was an excellent service and there's simply nothing more to it. The move went without a hitch. The estimator even came by to make sure everything was alright. Astounding people.
A solid 10/10