Mersey Heating And Air Conditioning

Formerly Mersey Service Experts
Heating & Air Conditioning
1662 Middland Avenue ON M1E 3W1
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Heating & Air Conditioning
Mersey Heating And Air Conditioning
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93%

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Reviews by rating (past 12 months)
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Best of 2020 winner 2 timesBest of 2020winner 2 times

Reviews for Mersey Heating And Air Conditioning

Average customer rating:
9.4 10 (755 reviews)

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Owen F.
Owen F.
2 reviews RICHMOND HILL, ON
10/10

Installation of new Furnace and Air Conditioning

We were absolutely delighted with our knowledgeable and affable sales associate from Mersey Heating. He assisted us not only in suggesting appropriate systems to meet our unique needs but also expedited various rebate programs that were available in the marketplace at the time, thus saving us money! Worry free for the customer I would say...
The service has been outstanding and we are delighted with our new Furnace and Air Conditioning - keeping us cozy in the winter and cool in the summer. Who would I recommend them to? Anyone who would listen and anyone who wants to utilize a top notch customer-centric, reliable company!

0 of 1 people found this review helpful.
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AS Toronto
AS Toronto
12 reviews Toronto, ON
10/10

Service

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

What are your reasons for giving Mersey Service Experts the rating that you did?
- very friendly
- very knowledgeable
- prompt
- courteous
- efficient
- having two dogs of his own as we do, he recommended changing the filter twice a year which we will do

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joann in Scarborough
joann in Scarborough
1 review Scarborough, ON
10/10

heating

we needed to upgrade our furnace and a/c unit. bob looked at our existing stuff and didn't pressure us to buy. we were really pleased and decided to purchase based on his knowledge and expertise.

0 of 1 people found this review helpful.
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B & H in Thornhill
B & H in Thornhill
4 reviews Thornhill, ON
9/10

Service Tune up

Service man was very pleasant and did a good job. However, he came late but made up for it by being very professional. He was unable to print a receipt which we have requested. We will see if we get it after only one request.

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Harry Jerome in Thornhill
Harry Jerome in Thornhill
2 reviews Thornhill, ON
8/10

Furnace tune u

Had a confirmed appointment and after half hour being late called the company could not get hold of tech to confirm his arrival - eventually he called and said he would be there soon - it ended up 1 hour late- he was friendly and did a good job

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Rodney
Rodney
10 reviews Mississauga, ON
10/10

Furnance troubles and maintenance

Our first new home purchase with a new furnance most people would assume there is not much maintenance required. We had a lot of dust in our new area in the first year and also with 2 Bichons who don't shed anyways, our filter was changed almost every 2 months.

One night the furnance stopped running and even though the filter was new it wouldn't start for some reason! We called the service number on the furnace and Mersey was at our door within a few hours.

They quickly found the motor problem and cleaned it and was running well again. That was at about the 1 year mark after we moved in and no problems until our 4th year now when there was a small puddle forming beneath the furnance. Warranty was only 2 years but i still called the same number and Mersey arrived shortly after. They cleaned up the clogged pipe and described how condensation can clog it up. They also recommended a every two year minimum maintenance on a furnace which we should follow and we will!

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nmccutch1957
nmccutch1957
2 reviews Scarborough, ON
10/10

service furnace and gas fireplace

The service person was thorough and took the time to explain the work that they were doing, why it was important and safety features about my gas fireplace. My gas fireplace was not working and the front glass was cloudy. He resolved the issue quickly and explained how to prevent the issue from recurring. I was very impressed and felt that I got very good value for the money spent. I will ask them back each year to ensure the proper function of my furnace and gas fireplace.

He left the premises clean and tidy and the hand held billing machine made it easy to use my visa card.

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Margaret in Don mills
Margaret in Don mills
1 review North York, ON
10/10

Furnace and AC install and service

We received first class installation with extreme attention to detail. The little the brackets were positioned correctly and straight and the workmanship was fantastic! They even cleaned their shoes on the front mat before they came in to the house. They are great at follow up servicing and phone to remind you about it! I would highly recommend this company to anyone that needs service or installation for heating and air conditioning.

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Patsy
Patsy
1 review Toronto, ON
0/10

air conditioning

Nothing was wrong with my a/c, but decided to take advantage of gov't rebate to have an inspection done on it to improve efficiency. I have a cover on my a/c. When the technician came to the door, and we walked around to the a/c, the cover was already off and I noticed one of the screws was already taken off. He fiddled with it and then told me I had to replace the capacitator, and that my call now became a service call which meant he was charging me $100 for the visit instead of $50 (not including cost of part).

Asked him why he accessed the a/c prior to getting me and he denied it. Complained to the manager, who was outraged at me for suggesting something like that. Against all better judgment and obvious facts, she refused to believe me and backed up her technician. If your in business to rob people, this makes sense.

Asked that they not send the same technician to replace the part, and they agreed. They phoned me the day of service and said he was the only one available. He came with a brutal attitude, and decided to pass judgment on my future abilities as a father once he saw my wife was pregnant.

I kicked him off of my property at that point.

Stay Away!!!

BTW, same company as Mersey Service Experts.

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Company Response

Patsy
Please send me your details and I will look into this matter for you.
Danny Cassidy
General Manager
Mersey Service Experts
danny.cassidy@serviceexperts.com

Rebecca in Weston
Rebecca in Weston
6 reviews Scarborough, ON
10/10

Ductless air conditioning

We were well treated by the Service Experts when we wanted to put in ductless air conditioning on our second floor so our children would not be stifled by the heat.
The sales man took the time to go through everything and installation was completed in a half day- they even cleaned up after themselves.
We needed more work done 1 year later and even though they weren't the right people to do it- they put us in touch with people who were!
Great going !!!

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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Mersey Heating And Air Conditioning

It’s the Right Time to call Mersey Heating & Air Conditioning!

We've changed our look, but not our commitment to you. Mersey Heating & Air Conditioning Heating and Air Conditioning is now part of the Right Time Group of Companies and will continue to serve you as we have for years. Rest assured, we will continue our personalized customer service and honour all of our service plans, guarantees and warranties. We look forward to serving you and your home comfort systems.

CATEGORIES
Heating & Air Conditioning
SERVICES
Fix all makes and models of residential furnaces and air conditioners. Installation of furnaces and air conditioners Installation of indoor air quality products including HRV, humidifier, HEPA filters, UV light, Provide free in home assessment
BRANDS
Premium LENNOX DEALER
WEBSITE
https://www.merseyheating.ca
YEAR ESTABLISHED
1971
NUMBER OF EMPLOYEES
30
RETURN POLICY
100% customer satisfaction guarantee
PAYMENT METHOD
check,cash,visa,MasterCard,amex,discovery
LICENSES
Gas license, Refrigeration license
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
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