We had an unexpected leak from our kitchen faucet. Mr Swirl came and told us it would cost us just under $1000 to fix and replace our faucet. We ended up going through another company and it came to under $500. Additionally when we turned the water off at the kitchen sink water started pouring out of our shower on a different level. Mr Swirl thought it was a coincidence and wanted to charge us to fix that too however we chose not to and it was a good thing we didnt as it was a related issue in the end.
Look out of my front window on the morning of July 1st to discover I have a giant Canada Day water feature outside my front door. Panic sets in as we have people coming for afternoon and evening festivities. The quick reaction is to call Mr Swirl. They have saved the day for me before. Saturday of a long weekend and within 90 minutes I have a technician here and as I had already dug the hole to expose the leak it was 30 minutes and we were back up and running.
Thank you to the team at Mr Swirl.
The plumber guy that came to our house was nice and polite, but I didn't feel that he did a professional job in replacing the tub spout and handle, especially for the price I paid $2200 approx. Thats a lot of money out of my pocket. I don't understand why he couldnt find a similar style to replace the handle to match the one that was broken. But rather find something that was a totally different style and shape. Then had to do more work by cutting more space on the bathroom tile. That was unnecessary extra work. The tub sprout doesn't even fit the edge of the tile leaving a gap when it should fit tight to the edge of the tile. Is that a professional job? Then the plumber guy put more caulking to fill in the extra gap. He only did caulking on just the top portion. What about the bottom portion? He should have put caulking all-round the end of the tub sprout to prevent water from filling inside. If the company is reading this review. I really would like a second professional plumber to come back and assess the work again and fix the flaws that were missed. I plan on making a call soon. Sorry for the negative review but Im not satisfied with the large amount I paid to replace my tub spout and handle. To me, the work was not professionally done properly.
I had a cartridge in my tub facet wear out ( old taps) and as Im selling I didnt want to replace the tap so Happy first fixed a leaking shower head and then headed out to plumbing suppliers to find a cartridge. He found one! He returned and quickly installed it so my bathroom is ready to be sold! Happy is very pleasant to deal with and takes the time to explain what hes doing. Great customer service!
Have used Mr. Swirl many times for several projects in our condo. Very organized, professional and knowledgeable. Also very current on technology. All technicians carry an iPad with an app to take photos and calculate estimates in real time on site. Each and every technician that has come to our home has been great to work with. Will continue to be a customer in future projects around the house.
I called in the morning and was surprised to get an appointment that same day! Plumber arrived in time, investigated the issue and provided a few options to resolve it. Plumber was fast and also checked the work several times to ensure the leak was fixed.
Requested a service on my outdoor tap. The gentleman came to assess but I dont think he knew what the issue was. He quoted me close to 800$ to get the job done but there was no concrete answer as to what the problem was. Im of sure why Im paying the initial 90$ without answers. It would make more sense to identify the issue and then lay out the cost that would be involved in fixing it rather than blindly paying 800$.
Way over priced for not having more definitive answers. Money grub. Wouldnt recommend.