After a month of living in our new home, we found water pooling in the basement and thought our drain pipes under the basement were just clogged. We called Rooter-Man and Stephen was at our place the next morning with a camera to see what the issue was. Unfortunately it was evident the pipes underground hadn't been replaced and were broken in multiple places, essentially pouring water and waste into the ground. The next day Stephen's team came out and got to work ripping out the old pipes (or what was left of them) and replacing them with new PVC. They also showed us how the seller had replaced the kitchen drains but didn't tie it into the existing plumbing, just sealed it to a hole in the ground!! Unreal.
It took 4 days and was pretty stressful for my wife and I as new homeowners but the whole team were so great at explaining everything to us and putting our minds at ease along the whole process.
They had to dig up a section of our front lawn to go under our porch and connect to the city sewer system, and while the lawn needs fixing (which they said they'd come back in the spring to patch up) they left our porch completely unharmed. What was even more impressive is they did all this in minus 30 degree weather!
Rooter-Man are complete professionals who understand how stressful this process can be for homeowners. We hope to not need to call them again soon, but they will be the only ones we call for plumbing issues from now on, without hesitation.
- Approximate cost of services:
- $10,000.00
- Company Response
Kristian it was a pleasure working with such wonderful clients. Sewer line replacements is one of our many specialities and we are happy to know that we helped to make this process less stressful. We are happy to have gained new customers and look forward to servicing any of your plumbing needs in the future again.