Rooter Man GTA

NIGHTMARE EXPERIENCE!!!!!!!
I took the afternoon off twice for them; it took 3 days for someone to show up, to check my spout in the shower. When he finally showed up, he took the spout off said it looks good put it back on then charged me 197.00 I didn’t even get my free estimate as promised on there web site…he told me I was getting a deal and that he took off 50.00…I called the company back spoke with the owner Barry M..who at first told me he would do nothing, he actually was yelling at me and he hung up and told me to never call back again…I called back to get his last name, I wanted to report them to the better business bureau, he finally told me he would credit me back my money and never contact him again….It’s been 3 weeks and I still haven’t received my money, I call and told It would be done however they seem to ignore me…I guess they find it easy to intimate woman and make us feel stupid…I have never deal with a COMPANY or individual like that in my life…The guy was here for 30 mins and I got charge 197.00 for nothing. They don’t even follow there only policy…which clearly states you will receive a free estimate before any work is done… I wouldn’t recommend them to anyone….

Tenants were reporting a loss of water on a older building with an office on the bottom floor. The man from Rooter-Man arrived in a very timely fashion on Family Day and diagnosed a potential fix to the problem.

He was professional and knowledgeable and gave advice on dealing with the City to get the water turned off in order to replace the connection valve between the building and the city.

After replacing the valve, the water in the building has never been better. If that did not fix the problem, he was ready to come back but it turned out that it did fix the issue so the crisis has be solved.

Thanks Rooter-Man Bill.

My house main drain clogged, and backup everything I flushed, very disgusting. I call the Richmond Hill service number around 18:00, and got response that a technician will show up in 1 hour. I called after 2 hours asking why no one showed up, and turned out my address got mixed up in phone call, the guy, Bill, showed up in half hour after everything corrected. I'd still give it a prompt response for an emergency call. :)

After free estimation, which took only about 5 minutes, I got quoted $400, higher then I expected, but after Bill showed me my main drain problem (after I signed the work paper, I gambled in the company's favor), I was happy what I'm paying for: I got a clog 54 feet away the clear out, and also had a sagged pipe line which may cause future problem, but it is city's problem. It took Bill less than a hour to clear the clog, and I saw the result in the camera, very nice. Glad had a pro well equipped did the job. :)

The only thing that I took 1 mark out is that there is no warranty for the job done. Although I understood anything can end up in the sewer, but I think the company can do better than that. Will recommend to friends. :)

On November 29, 2011 we had a partial flooding situation in our basement. Things seemed to be under control, so I initially accepted an appointment two days ahead with another company. When, in the mid afternoon, the situation changed for the worse (it rained all day and apparently that intensified the problem) we called Rooter-Man and asked how soon they can dispatch a drain pro to fix the issue. We were glad to hear that within two hours a certified plumber will pay a visit to our home. We requested a quote over the telephone after describing the problem. The quote was verified by Lisa, the friendly receptionist, with a pro who was in the field. It came to $150 plus tax. We agreed and waited for the plumber to arrive. At 4:30, 90 minutes later, Peter Patelis arrived. He first went to the basement for a preliminary inspection, then brought his camera and snake equipment. All the while explaining to us the various issues at hand and answering our questions, he proceeded to work. In less than 30 minutes the clog was dislodged (tree root penetrating clay drain pipe beneath basement floor) while we all coud see the result and the surrounding pipe area on the video monitor. He advised us that this is a temporary fix and that in order to obtain a permanent solution we will have to commit to excavating the concrete floor and have the section of damaged pipe replaced. After completing the job, Peter wrote his invoice and also supplied a written quote for the permanent solution. Very professional demeanor, very quick and good job. Very good price too, especially when compared with 3 other quotes from similar companies in the area.
We definitely recommend Rooter-Man and when we are ready for the permanent solution we'll stick with them. Way to go Rooter-Man!
We give them a 10, (very satisfied) however I do not see this option on the form. The max is 5, although the "Total Rating" area says it's "out of 10". I hope that our very good experience will indeed translate into a 10 mark, not a 5. Very pleased and satisfied by both the prompt arrival and the job well done.

I would like to express my gratiitude to Rooter-Man Plumbers for a job well-done. On October 6th, Rooter-Man came to my home and addressed a kitchen sink clog I was experiencing in my In-Law suite in the basement. As it turned out, the kitchen sink clog was a symptom of a greater drain problem. The plumber, Rick, explained that the kitchen sink was clogging and backing up in the shower because the main drain was blocked. He cleared my kitchen sink and gave me another quote to fix the drain line. This is work I have not moved forward with yet, but I will definitely use Rooter-Man if I decide to go forward with it in the future. Once again, a job well-done. I am very please with the service that I received. JOHN ISSA

The Rooter-Man come to my business and unclogged the toilet in the basement stock area. I would like to thank them for good job. The plumber gave great value by giving coupons and fixing the toilet fast. I would strongly advise that others consider the Rooter-Man when they have plumbing problem. MITCH YEE