I was sold on the company by Scott who really gave me a marketing pitch that resonated with me. I've been in the building business for over 35 years and I wanted a quality caring contractor who would not only do a quality job but be extremely careful in removing and replacing the art and furniture to the exact way they found it. The painting job was decent but everything else wasn't. Unfortunately they failed to "walk the talk" as Scott promised in his "talked the talk". They did a decent job of painting but their organization was abysmal. Initially they sent a guy who reeked of nicotine. He went home 30 minutes later. Then they sent in a guy who only worked from 9:15 am - 3 pm. He went packing. It took a lot of talking and many phone calls to have the men work until 4:30 - 5 pm. Organization on the job was missing and left a bad taste in our mouths. Too many times we had to remind them of their contractual obligations. In the end the job was finished within the time line but the question being: would I use them again, the answer is no. They need to organize themselves better and have on-site daily supervision, a must. Unfortunately they relied on the on-site painters to organize and meet the contract terms. Not a good idea.
- Company Response
Hi Peter, Thanks very much for spending the time to give us feedback on the job we just completed. I just want to start by saying I sincerely apologize if the process wasn't up to your expectations. As a business owner I really try to take as many measures possible to give you the client as pleasurable an experience as possible. Having said that, I can honestly say that we really did try to meet all your needs on this project including time deadlines, specific working hours requested, furniture being put back daily, finishing each area before starting another, progress reports etc. On top of your requests throughout the job duration, we also made 100% sure the quality of the job was never compromised no matter what the circumstance. Regardless, I'm sorry we failed you in the actual job process, and I appreciate your feedback on that, since we can use this experience to make us a better business for future clients. Despite the job being paid and completed, I still would like to go above and beyond in order to take care of you. So please contact me any time and if there is anything I can do for you, even after the fact, feel free to call me anytime and I'll be there for you. Thanks again. Brian