Master Drain & Water Works

Experiencing a sewer back up, Vitaliy sent a repairman out within 90 minutes. He promptly cleared the sewer pipe. Diagnostics revealed roots had clogged the sewer drain. We scheduled work to remove the blockage and install a valve to prevent future sewer back-up. This was professionally and carefully done. Vitaliy did all the paperwork for us to receive the $1200 City of Toronto rebate.
Around this same time we discovered water dripping into the basement from a previously faulty installation of a new kitchen. Within a day a plumber came and worked under very cramped conditions to repair it, saving us having to cut a hole in the adjacent bathroom to repair it. All work is reasonable priced and the level of expertise and professionalism is unmatched.
Finally, because traps in older sewer lines outside the house are a constant risk for future problems, we have contracted him to remove the trap and replace with new pipe. We were so lucky to contract with Master Drain and Water Works and recommend them to you without reservation.

We had an old clay pipe replaced by Walter and are very pleased with the results. We were reluctant to do the work because of concerns about damaging landscaping and the front garden but they were surgical and very precise. They kept the worksite clean, executed meticulously and finished early. Fees were competitive. Would highly recommend and use them again.

We cannot speak highly enough of our experience with Vitaliy and his team at Master Drain & Water Works. We are preparing for the lowering and underpinning of our basement in downtown Toronto and were referred to Master Drain & Water Works by New Depths Underpinning Inc. to investigate the depth we could achieve with our existing drains. Vitaliy first attempted to do a drain video camera inspection, but wasn’t able to get too far because of an old clay trap that was still in place under our front porch. Vitaliy explained the risks associated with this old plumbing and suggested we replace the trap and main drain pipe (which was also clay) while the drain was being lowered. Vitaliy helped us to understand his professional opinion, but we did not at all feel pressured. Walter and Walter handled the job, which involved working 3+ days outside over what has been the coldest week of the season. Once in the ground, the Walter’s realized our water pipe was lead and leaking. They replaced that too and Vitaliy provided us with clear instruction about the City’s Priority Lead Water Service Replacement Program, which was super helpful. The Walter’s were hardworking, friendly, tidy, on time, and kept us up to speed about the project’s progress. Vitaliy also kept in close contact – discussing where things were at and how to proceed. This basement renovation is a huge undertaking and we’re so grateful to have engaged such transparent, component, and reasonable professionals.

We had Vitaliy and his team replace our pipes and also install a backwater valve in our basement. His team is very knowledgeable and professional and the price can't be beat. He was also very helpful when we needed some help in respect to a toilet replacement. He spent his time helping us and we couldn't be happier with him. If you're looking for a decent, trust worthy and hard working plumber, Vitaliy is your guy.

Great service. I've used Vitaliy twice in the past month to do some work to coincide with basement lowering and underpinning. Crews were polite, on time, and very efficient. Vitaliy explained both processes very clearly in advance and the work was exactly as described. Overall excellent experience.

I’ve been using Vitaliy for several years and the work is exceptional every time for an affordable and fair price. Workers are very polite, careful and clean. I Highly recommend their service.

Vitaliy and his crew replaced the lower portion of my cast iron water stack. They completed the work within 24 hours of initial consultation. They were polite, efficient and cleaned up well after the work was done. I would highly recommend them for any plumbing needs.

We had a drain blockage causing sewer water to back up into our basement shower drain. Vitality sent someone over right away and solved the problem quickly and professionally. I’ll be a repeat customer.

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
Vitaliy and his team were fantastic. They did a full replacement of our sewer drain pipe and installed a backwater valve. They were efficient and affordable.
Services: Sewer repair, Pipe repair

Vitaliy and his team did a great job upgrading our water supply to 3/4" and installing a new floor drain for an upcoming reno. They were on time, quick and left the space very clean, given how dusty this work is. I am a contractor and have worked with many plumbers and drain specialists...would highly recommend Master Drain.