Jacky's communication from start to finish was always very prompt (almost always same day replies). He is very fluent in English, Mandarin, and Cantonese. At the beginning, he quickly provided a customized PDF quote with pictures illustrating each and every component of the job. Jacky also provided a link to a video showcasing the entire shingle replacement process. If you look at his website, it is also a wealth of information. Jacky's proficiency with technology is what really caught our attention and set him apart from other roofers. I believe he has a background in computer science and this really shines through.
We requested Landmark Pro shingles with full synthetic underlayment, both of which were considered upgrades. 3 feet of ice/water shield and metal vents were included already as standard features. We looked at quotes from about half a dozen companies, ranging from fly-by-night contractors with no digital footprint to large well-known companies like Alpine. Jacky's quote was competitive based on the specs we requested. We also considered all the positive reviews available online.
Jacky met us for an in-person consultation, answered all our questions, let us view samples of the equipment he uses (underlayment, metal vents etc), and set a rough install date. No deposit was required.
Several days before installation, he double checked what product we wanted and informed us of when to expect delivery of shingles from a 3rd party. Jacky's crew started each day by covering our property with protective tarps and plywood, then ended each day by cleaning up. Minimal property damage occurred over the course of the 2 day job. Due to the nature of our home, disposal of waste off the roof was not straight forward but his crew did the best they could. From what I saw, Jacky was present at the start and end of each work day, and was actively involved when present (I saw him up on the roof removing and installing shingles at one point).
Overall it was a positive experience and I would recommend C Plus Roofing to my friends and family.